Billing and Collections

There is a 24-hour payment drop box located in the parking lot. CHECK OR MONEY ORDER PAYMENTS ONLY. Do not submit cash. You may also pay your bill via our online Customer Account Portal.

Customers may find this information online in the customer account portal or on their January statement. It will list 13 months of prior consumption and charges under the 'Usage Profile' located in the top left-hand corner of the bill. Sample...

Please call us at (808) 245-5442 or email billing@kauaiwater.org so we can confirm that your mailing address and contact information is correct.

The DOW's rules and regulations require a service charge per month based on the size of the meter, or its service capacity equivalence in the case of parallel meters. The monthly service charge is a fixed charge to recover the...

We bill by 1,000 gallons, so your usage could be in the same range every month.

The Department of Water utilizes a payment service provider, which is located on Oʻahu.

No, meter readers do not accept bill payments. You may pay via mail, online through our Customer Account Portal, or establish automatic bill payment (ABP) service.

To set up, complete and submit an Automatic Bill Payment (ABP) form, along with a voided blank check to our office either in person, by email, or via postal mail. To stop an auto payment, you will need to contact...

Yes. As long as they have your account number, copy of your bill or physical address to identify the correct billing account.