Service Outages
For water emergencies on nights, weekends and holidays, call (808) 241-1711.
For water emergencies during business hours, call (808) 245-5400, option 1.
Reported Outages
- Ihu road2:25 p.m. (UPDATE) KALĀHEO – Water service has been restored.
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1:25 p.m. KALĀHEO – Water service is being turned off to customers located on Ihu Road in Kalāheo for approximately 1 – 2 hours. DOW crews are conducting upgrades to the water system in the area. Mahalo for your patience and understanding. - Ohiʻohi Street12:50 p.m. LĪHUʻE – Water service has been turned off for customers on Ohiʻohi Street in Līhuʻe for approximately 1 to 2 hours. DOW crews are conducting emergency repairs to a main line. Mahalo for your patience.
- Kaumualiʻi Highway7:20 p.m. (UPDATE) KEKAHA – Water service has been restored to the affected area.
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6:45 p.m. KEKAHA – Water service is being turned off on Kaumualiʻi Highway, between Aukuʻu Road and Pueo Road in Kekaha. DOW crews are conducting emergency repairs to a service lateral. Mahalo for your patience. - Apapane Street2:35 p.m. LĪHUʻE – Water service has been restored to the affected area.
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12:45 p.m. LĪHUʻE – Water service is being turned off on Apapane Street, from Nokekula Street to Mapu Street, to repair a break in the main line. Mahalo for your patience. - Unahe Street10:05 a.m. (UPDATE) LĪHUʻE – Water service has been restored.
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8:10 a.m. LĪHUʻE – Water service is being turned off to customers located on a portion of Unahe Street in Līhuʻe, from Uluhui Street to Kaana Street for approximately 2-3 hours. DOW crews are conducting emergency repairs to a main line. Mahalo for your patience.
Planned Outages
- Puʻu Road1:15 p.m. KALĀHEO (UPDATE) – Water service has been restored. — KALĀHEO – Scheduled water service shutdown for Wednesday, April 16, 2025 on a portion of Puu Road, between Papalina Road and Puu Kulana Place, 9 a.m. to 3 p.m.
When preparing for a service shutdown, customers are advised to take the following steps:
- Store water to meet your needs until water service can be restored.
- Notify neighbors, family and friends about the water service shutdown.
- Those with faulty water heaters should ensure that their water heater does not empty during the shutdown.
FAQs
To report the service issue during business hours: (808) 245-5444.
After-hours, call Police dispatch: (808) 241-1711. They will contact our standby crew for further investigation.
While DOW crews make every effort to restore water service as quickly and as safely as possible, it is difficult to estimate when service will be restored due to unforeseen issues and necessary water system adjustments.
After a service outage, water may appear cloudy due to tiny air bubbles that are released after being trapped in the water pipes, much like air bubbles seen in a bottle of soda when you first open it. This water is perfectly safe to drink. If you allow the water to sit for a few moments, the cloudiness will slowly dissipate.
After a service outage, water may appear brown due to the disturbance of pipeline sediments in the water main, that may have occurred during the pipeline repair work. Running the faucet or outside hose bib for five minutes will flush the lines, and usually addresses the issue. If the issue persists, call DOW to report it.
This may be caused by a leak on your property or you may have a pressure reducing valve installed on your house that has failed. Another cause may be a leak on the County’s water line, or a fault with the County’s pressure reducing valve, these problems would cause your neighbors to experience pressure loss also. Please call operations at (808) 245-5444 with any questions.