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Service Outages

For water emergencies on nights, weekends and holidays, call (808) 241-1711.
For water emergencies during business hours, call (808) 245-5400, option 1.

Reported Outages

  • HANALEI – Ohiki Road
    Previously posted on July 17, 2026
    4:10 a.m. 07-17-2026 HANALEI – Water service has been restored to customers on Ohiki Road. Earlier, DOW crews responded to and performed emergency repair work to the mainline and an air release valve due to road work damage.
  • ʻELEʻELE – Keokeo Road
    1:25 p.m. (UPDATE) Water service has been restored. Mahalo.
    —
    11:05 a.m. 07-14-2026 ʻELEʻELE – Emergency water service shutdown on Keokeo Road, for approximately 2 hours. DOW crews will repair the mainline and a service lateral.
  • KŌLOA – Malino Road
    5:40 p.m. (UPDATE): Water service has been restored. Mahalo.
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    4:10 p.m. 07-13-2026 KŌLOA – Emergency water service shutdown on Malino Road, for approximately 2 hours. DOW crews are repairing the mainline.
  • KAPAʻA – Annie Road
    1:05 p.m. (UPDATE) – Water service has been restored. Mahalo.
    —
    10:45 a.m. 07-13-2026 KAPAʻA – Emergency water service shutdown on Annie Road, for approximately 3 hours. DOW crews are repairing the mainline.
  • HANAPĒPĒ – Luka Place
    12:15 p.m. (UPDATE) – Water service has been restored. Mahalo.—11:30 a.m. 07-10-2026 HANAPĒPĒ – Emergency water service shutdown on Luka Place, for approximately 2 hours. DOW crews are repairing the mainline.

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Planned Outages

  • REMINDER: Department of Water announces a scheduled water service interruption on Kuamoo Road on July 22
    Previously posted on July 20, 2026
    KAPAʻA (Wailua Homesteads) – The Department of Water (DOW) has scheduled the repair work on Wednesday, July 22, 2026, from 8 a.m. to 5 p.m., weather permitting. The affected area will include the upper portion of Kuamoo Road, from Paako Street to Reservoir Dam Road, including branching roads. DOW crews will perform repair work on a water tank. A booster pump will be operating in low-frequency mode to help supply water pressure to affected customers. During the repair work, customers in the affected area may experience intermittent water outages, or fluctuations in water pressure depending on water supply demand. Customers in the vicinity of Reservoir Dam Road, Kimo Drive and located on second floor units or structures are most likely to experience intermittent water outages. Two water buffaloes, providing potable (drinking) water, will be provided near 6805 Kimo Drive, and 7401 Kuamoo Road. Customers must bring their own water containers. Customers located in the affected areas are advised to prepare by taking the following steps: -Store enough water to meet your needs during the repair work. -Notify family, friends, tenants, and neighbors in the affected area. -Ensure water heaters do not empty. -Avoid using appliances that require water during the repair work. For more information, contact the Department of Water at 808-245-5455 or email publicrelations@kauaiwater.org.re Map of the affected area, water buffalo locations near 6805 Kimo Drive, and 7401 Kuamoo Road.
  • Department of Water announces a scheduled water service interruption on Kuamoo Road on July 22
    Previously posted on July 16, 2026
    KAPAʻA (Wailua Homesteads) – The Department of Water (DOW) has scheduled the repair work on Wednesday, July 22, 2026, from 8 a.m. to 5 p.m., weather permitting. The affected area will include the upper portion of Kuamoo Road, from Paako Street to Reservoir Dam Road, including branching roads. DOW crews will perform repair work on a water tank. A booster pump will be operating in low-frequency mode to help supply water pressure to affected customers. During the repair work, customers in the affected area may experience intermittent water outages, or fluctuations in water pressure depending on water supply demand. Customers in the vicinity of Reservoir Dam Road, Kimo Drive and located on second floor units or structures are most likely to experience intermittent water outages. Two water buffaloes, providing potable (drinking) water, will be provided near 6805 Kimo Drive, and 7401 Kuamoo Road. Customers must bring their own water containers. Customers located in the affected areas are advised to prepare by taking the following steps: -Store enough water to meet your needs during the repair work. -Notify family, friends, tenants, and neighbors in the affected area. -Ensure water heaters do not empty. -Avoid using appliances that require water during the repair work. For more information, contact the Department of Water at 808-245-5455 or email publicrelations@kauaiwater.org. Map of the affected area, water buffalo locations near 6805 Kimo Drive, and 7401 Kuamoo Road.
  • UPDATE & REMINDER: Department of Water conducting test shutdown for emergency repair on Kuamoo Road on July 9
    10:45 a.m. 07-09-2026 (FINAL UPDATE) – Test shutdown has now concluded. Water service is being restored to full service. Mahalo.
    —
    KAPAʻA (Wailua Homesteads) – The test shutdown will allow DOW crews to evaluate the system in preparation for future repair work on a water tank. Customers in the vicinity of Reservoir Dam Road and located on second floor units or structures, are most likely to experience intermittent water outages due to low water pressure while the booster pump is operating in low-frequency mode.
    —
    Department of Water conducting test shutdown for emergency repair on Kuamoo Road on July 9
    KAPAʻA (Wailua Homesteads) – The Department of Water (DOW) will conduct a test shutdown on Thursday, July 9, 2026, from 9:00 a.m. to 1:00 p.m. The affected area will include the upper portion of Kuamoo Road, extending north from Paako Street to Reservoir Dam Road, including all branching roads
    The test shutdown will allow DOW crews to evaluate the system before future repair work by operating the booster pump in low-frequency mode to help supply water pressure to affected customers. During the test shutdown, customers in the affected area may experience intermittent water outages, or fluctuations in water pressure, depending on water supply demand, and water pressure. Customers in the vicinity of Reservoir Dam Road are most likely to experience intermittent water outages. Customers located in the affected areas are advised to prepare by taking the following steps: -Store enough water to meet your needs during the shutdown. -Notify family, friends, tenants, and neighbors. -Ensure water heaters do not empty. -Avoid using appliances that require water during the test shutdown. For more information, contact the Department of Water at 808-245-5455 or email publicrelations@kauaiwater.org.
  • Department of Water conducting test shutdown for emergency repair on Kuamoo Road on July 9
    KAPAʻA (Wailua Homesteads) – The Department of Water (DOW) will conduct a test shutdown on Thursday, July 9, 2026, from 9:00 a.m. to 1:00 p.m. The affected area will include the upper portion of Kuamoo Road, extending north from Paako Street to Reservoir Dam Road, including all branching roads. Map of the affected area.
  • UPDATE & REMINDER: Scheduled water service shutdown on Elepaio Road on May 14
    1:15 p.m. 05-14-2026 (FINAL UPDATE) – Water service has been restored. Mahalo.
    —
    7:30 a.m. 05-13-2026 (UPDATE) KEKAHA – The scheduled water service shutdown is for a section of Elepaio Road (between Akialoa Road and Amakihi Road).  
    —
    Scheduled water service shutdown on Elepaio Road on May 14 KEKAHA – The Department of Water (DOW) has scheduled a water service shutdown on Elepaio Road on Thursday, May 14, 2026, from 9 a.m. to 2 p.m., weather permitting. The shutdown is necessary to install a single service lateral and a new hydrant valve, and to upgrade a hydrant lateral. These improvements will enhance water system reliability and fire protection in the area. Customers are advised to plan accordingly, store enough water for household needs during the shutdown period, and avoid using appliances that require water. Do not let your water heater empty. Once water service is restored, DOW crews will flush the system through an open hydrant, followed by road repair work. For more information, customers may contact the Department of Water at 808-245-5455 or email publicrelations@kauaiwater.org.

When preparing for a service shutdown, customers are advised to take the following steps:

  • Store water to meet your needs until water service can be restored.
  • Notify neighbors, family and friends about the water service shutdown.
  • Those with faulty water heaters should ensure that their water heater does not empty during the shutdown.

FAQs

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Who Do We Call to Report a Service Issue?

Hours of Operation
Monday – Friday: 7:45 am – 4:30 pm

To report the service issue during business hours: (808) 245-5444.

After-hours, call Police dispatch: (808) 241-1711. They will contact our standby crew for further investigation.

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How Long Will the Repairs Take?

While DOW crews make every effort to restore water service as quickly and  as safely as possible, it is difficult to estimate when service will be restored due to unforeseen issues and necessary water system adjustments.

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Why is My Water Cloudy?

After a service outage, water may appear cloudy due to tiny air bubbles that are released after being trapped in the water pipes, much like air bubbles seen in a bottle of soda when you first open it. This water is perfectly safe to drink. If you allow the water to sit for a few moments, the cloudiness will slowly dissipate.

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Why is My Water Brown?

After a service outage, water may appear brown due to the disturbance of pipeline sediments in the water main, that may have occurred during the pipeline repair work. Running the faucet or outside hose bib for five minutes will flush the lines, and usually addresses the issue. If the issue persists, call DOW to report it.

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Why is My Water Pressure Low?

This may be caused by a leak on your property or you may have a pressure reducing valve installed on your house that has failed. Another cause may be a leak on the County’s water line, or a fault with the County’s pressure reducing valve, these problems would cause your neighbors to experience pressure loss also. Please call operations at (808) 245-5444 with any questions.