Service Outages

1:30 p.m. 09-18-2025 KAPAʻA - Water service has been turned off on Puka Street and Poloke Street for approximately 2 hrs. DOW crews are repairing the mainline.

9:45 a.m. 09-17-2025 KAPAʻA (Wailua Houselots) - We have received reports of low water pressure in the vicinity of Kaulana Rd. Crews are assessing the issue.

4:00 p.m. - We have received reports of low water pressure on Haleilio Road (near the water tank), Kaulana Road, and Kihei Road. This issue is attributed to a recent emergency repair on a water line in the area, which...

2:55 p.m. 09-16-2025 LĀWAʻI - Emergency water service shutdown on Aka Road, for 2 hours. Crews are making repairs to the mainline.

1:40 p.m. 09-15-2025 KĪLAUEA - Emergency water service shutdown on Kalihiwai Valley Road, for 2 hours. Crews are making repairs to the mainline. Mahalo for your patience.

12:20 p.m. (UPDATE) - Water service is now restored. -- 11:05 a.m. 09-15-2025 LĀWAʻI - Emergency water service shutdown on a portion of Aka Road, from the intersection of Hailima Road to Kalua Moa Road, for ~1-2 hours. DOW crews...

1:20 p.m. (FINAL UPDATE) - Water service has been restored. -- 10:05 a.m. 09-12-2025 KĪLAUEA - Emergency water service shutdown on Kalihiwai Valley Road, for 2 hours. Crews are making repairs to the mainline.

1:20 p.m. 09-10-2025 KAPAʻA - Emergency water service shutdown on a portion of Haleilio Road in the vicinity of and including Kaulana Road and Kihei Road, for 2 hours. Crews are continuing to troubleshoot a water pressure issue.

4:00 p.m. 09-09-2025 KAPAʻA - Reports of a hit hydrant in the vicinity of Kaapuni Road and Kepano Street. Customers in the area may experience low pressure while the line is repaired.