| 1. |
Account Number. This is the identification number for your account.
It identifies you and your property address in our customer
billing system. Please use
the number whenever you contact us with questions about your account.
|
| 2. |
Service Location.
This identifies the street address served by our water.
|
| 3. |
Bar Code.
This is used for computer processing and is scanned to process
your payment.
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| 4. |
Date Due.
The Department of Water (DOW) should receive your payment by this
date. All bills are due and
payable upon receipt. Water
service may be discontinued for lack of payment, DOW is not responsible
for any payment which may be in transit on he due date.
The customer is responsible for notifying the Billing Section if
payment was made on or before the deadline.
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| 5. |
Total Amount Due. Please pay this amount.
It includes the amount of your current bill and any unpaid
previous bills, if applicable.
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| 6. |
Payment Stub.
Return this section of the bill with your payment.
Please write your account number on your check.
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| 7. |
Service Period. According to the area in which you live, the beginning date
till the ending date for which the meter reading was taken for your
service location.
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| 8. |
Meter Size.
Current size of meter.
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| 9. |
Current Reading. Readings (in gallons) that are taken at the end of each
service period.
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| 10. |
Previous Reading. Reading (in gallons) for previous service period.
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| 11. |
Consumption.
This shows the thousands of gallons of water used during the
service period.
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| 12. |
Previous Balance. This shows the total due from your previous balance.
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| 13. |
Payment – Thank you.
This shows you any payment DOW has received since previous bill.
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| 14. |
Water Service Charge.
The service charge is a fixed charge designed to recover
administrative costs. Administrative
costs are directly associated with serving customers, irrespective of
the amount of water use. Such
costs include meter readings, billing, accounting, and collection
expenses; as well as cost of maintenance and customer inquiries,
complaints and requests for investigations.
|
| 15. |
Water Usage Charge. This shows the cost charged for each thousand gallons of
water used.
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| 16. |
Summary of Charges. This row of boxes reviews the charges, payments, adjustments,
and amount due for your account.
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| 17. |
Daily Average Usage.
This bar graph shows your daily water use (in gallons) over each
of the past 13 billing periods or 26 months.
The letters and numbers at the bottom of the graph indicate the
month and day your meter was read. |
| 18. |
Message Area. We will
use this are to print important customer messages. |
