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Services
Info

CUSTOMER SERVICE

 

Rates and Charges:

General

Customer Service


Applications/Forms and Services

Read Your Water Bill

Automatic Bill Payment


Meter and Transponder
Replacement Project - Phase 1

 

 

 

DEPARTMENT OF WATER, COUNTY OF KAUA`I 

4398 Pua Loke Street

Lihu'e, Hawai'i 96766

 

Hours of Operation

Monday – Friday, 7:45 a.m. – 4:30 p.m.

*Lobby Hours, 8:00 a.m. – 4:00 p.m.

 

*The lobby is open to the public for billing services only due to the ongoing coronavirus pandemic. Alternative payment options are also available through our Customer Account Portal or with our payment drop box located curbside in our parking lot.

*Please call or email divisions to set up appointments.

 

Frequently Used Numbers, Email Addresses, and Websites

Water Emergencies & Operations

 

 

(808) 245-5400, Option 1

(808) 241-1711 (after business hours)

Tune in to Facebook

Sign-up for emergency notices

Billing (Incl. New Water Services/Transfers)
 

(808) 245-5400, Option 2

Customer Account Portal

Read your water bill

Auto bill pay

Water Service Forms 

billing@kauaiwater.org 
 

Water Quality
 
 

(808) 245-5400, Option 3
Water Quality Reports

Engineering
          Water Resources & Planning

 

 

           Engineering Services

 

           

           Project Management

 

(808) 245-5400, Option 4

wrp@kauaiwater.org 

 

(808) 245-5400, Option 5

engineering@kauaiwater.org 

 

(808) 245-5400, Option 6

pm@kauaiwater.org 

Office of the Manager and Chief Engineer

Manager and Chief Engineer

(808) 245-5408

Deputy Manager-Engineer 

 

          Administration

           

          Board of Water Supply

         

          Human Resources
          Public Relations 
(Media Inquiries, outreach)

 

          Procurement (Bids and proposals)

(808) 245-5408

 

(808) 245-5400, Option 7

adminsupport@kauaiwater.org

(808) 245-5406

board@kauaiwater.org

(808) 245-5407

(808) 245-5400, Option 8 

publicrelations@kauaiwater.org

(808) 245-5409

 

All Other Inquiries                                      

(808) 245-5400

dow@kauaiwater.org 

                                            

General  |  Water Board  |  Conservation  |  Service  |  Water Quality  |  Water Plan 2020  |  Credits  |  Disclaimer  |  Site Map

General  |  Water Board  |  Conservation  |  Service  |  Water Quality  |  Water Plan 2020  |  Credits  |  Disclaimer  |  Site Map