Billing and Collections

You may also pay your bill via our online Customer Account Portal. You may also pay your bill at the Līhuʻe Walmart Customer Service desk during their business hours. You must show I.D. and be the account holder to make...

Customers may find this information online in the customer account portal or on their January statement. It will list 13 months of prior consumption and charges under the 'Usage Profile' located in the top left-hand corner of the bill. Sample...

Please call us at (808) 245-5442 or email billing@kauaiwater.org so we can confirm that your mailing address and contact information is correct.

The monthly service charge is a fixed charge to recover the cost of service to operate and maintain the infrastructure put in place to deliver the water supply.

We bill by 1,000 gallons, so your usage could be in the same range every month.

The Department of Water utilizes a payment service provider, which is located on Oʻahu.

No, meter readers do not accept bill payments. You may pay via mail, online through our Customer Account Portal, or establish automatic bill payment (ABP) service.

To set up, complete and submit an Automatic Bill Payment (ABP) form, along with a voided blank check to our office either in person, by email, or via postal mail. To stop an auto payment, you will need to contact...

Yes. As long as they have your account number, copy of your bill or physical address to identify the correct billing account. (Exception: If paying at Walmartʻs Customer Service desk, you must be the account holder).