FAQ Category: Applications, Transfers or Stopping Service

For General Name Changes You must open a new account. If you are the owner of the property, complete and submit the Application for Water Service form and include a photo ID and proof of ownership. If you're a tenant,…

You should cancel services so that we are able to properly transfer the bill and account contact information to the new customer; and stop billing you for their water usage. Until service is cancelled, you will be responsible for water…

One business day notice is required to start a service if all documents are received prior to 3pm. Friday requests are not accommodated until the following Monday, Tuesday if Monday is a holiday; granted all documents are complete.

The deposit serves as a security deposit to guarantee a last bill payment when a tenant moves out or transfers accounts.