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Service Outages

For water emergencies on nights, weekends and holidays, call (808) 241-1711.
For water emergencies during business hours, call (808) 245-5400, option 1.

Reported Outages

  • KALĀHEO – Portion of Kaumualiʻi Highway
    3:30 p.m. (FINAL UPDATE) – Kaumualiʻi Highway is now open in both directions.
    —
    2:30 p.m. (UPDATE) – The emergency water line repair has been completed and DOW crews will now begin to patch up the road. We appreciate your patience and understanding.
    —
    9:30 a.m. – DOW crews are responding to an emergency repair job and will be performing work for ~4 hours along Kaumualiʻi Highway, between Hokua Road and Lauoho Road. There will be one-lane alternating traffic. Drive slowly and pay attention to personnel, flaggers and cones.
  • KALĀHEO – Puʻuwai Road and Poʻohiwi Road
    2:00 p.m. (UPDATE) – Water service has been restored.
    —
    11:20 a.m. – Water service is being turned off on Puʻuwai Road and Poʻohiwi Road for ~2-3 hours for emergency repairs.
  • KŌLOA – Hoona Road
    2:50 p.m. (UPDATE) – Water service has been restored.
    —
    11:00 a.m. – Water service is being turned off for ~2-3 hours due to an emergency repair on Hoona Road.
  • KALĀHEO – Lower portion of Puʻuwai Road
    5:00 p.m. (UPDATE) – Water has been restored.
    —
    2:40 p.m. – Water service is being turned off for ~2-3 hours due to an emergency repair. Customers on Puʻuwai Road, between the intersections of Wawae Rd. and Mahiai St. will be affected.
  • WAINIHA – Kūhiō Highway
    1:00 p.m. – Water service will be turned off at 1:45 p.m. on a portion of Kūhiō Highway for ~3 hours for emergency repair work.

Sign Up for Alerts

Get notified in the event of a water emergency or severe weather condition by signing up to receive alerts via phone, SMS (text), and/or email.

Planned Outages

When preparing for a service shutdown, customers are advised to take the following steps:

  • Store water to meet your needs until water service can be restored.
  • Notify neighbors, family and friends about the water service shutdown.
  • Those with faulty water heaters should ensure that their water heater does not empty during the shutdown.

FAQs

a

Who Do We Call to Report a Service Issue?

Hours of Operation
Monday – Friday: 7:45 am – 4:30 pm

To report the service issue during business hours: (808) 245-5444.

After-hours, call Police dispatch: (808) 241-1711. They will contact our standby crew for further investigation.

a

How Long Will the Repairs Take?

While DOW crews make every effort to restore water service as quickly and  as safely as possible, it is difficult to estimate when service will be restored due to unforeseen issues and necessary water system adjustments.

a

Why is My Water Cloudy?

After a service outage, water may appear cloudy due to tiny air bubbles that are released after being trapped in the water pipes, much like air bubbles seen in a bottle of soda when you first open it. This water is perfectly safe to drink. If you allow the water to sit for a few moments, the cloudiness will slowly dissipate.

a

Why is My Water Brown?

After a service outage, water may appear brown due to the disturbance of pipeline sediments in the water main, that may have occurred during the pipeline repair work. Running the faucet or outside hose bib for five minutes will flush the lines, and usually addresses the issue. If the issue persists, call DOW to report it.

a

Why is My Water Pressure Low?

This may be caused by a leak on your property or you may have a pressure reducing valve installed on your house that has failed. Another cause may be a leak on the County’s water line, or a fault with the County’s pressure reducing valve, these problems would cause your neighbors to experience pressure loss also. Please call operations at (808) 245-5444 with any questions.