Service Outages

Planned Outages

• Hui Road, Kalalea View DriveMarch 23, 2026
  03-25-2026 (UPDATE) –
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  ANAHOLA – The Department of Water (DOW) is aware that customers on Hui Road and Kalalea View Drive are experiencing intermittently low water pressure due to the recent emergency water service shutdown that occurred last Friday near the Anahola Bridge. Temporary water service for the affected customers is being provided through the Department’s emergency interconnect with the Department of Hawaiian Homelands (DHHL) until final repairs can be completed. DOW is currently awaiting delivery of required repair parts, which are expected to arrive later this week. Repair work will resume once the parts are received, and crews will complete the repairs as quickly and safely as possible. The previous shutdown was necessary after a leak was discovered on the 12-inch mainline. During this period of low pressure, affected customers are encouraged to conserve water and plan accordingly to avoid peak usage hours. DOW appreciates the community’s patience and understanding while repairs are completed. Updates will be posted at www.kauaiwater.org. For more information, please contact the Department of Water at 808-245-5455 or email publicrelations@kauaiwater.org. ###
• CORRECTION: Water service shutdown scheduled for portions of Wailua Houselots on March 24March 17, 2026
  1:00 p.m. 03-24-2026 (UPDATE) – Water service has been restored. Mahalo!
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  March 23 Correction: A previous version of this news release did not include an extended portion of Kihei Road. It has been corrected.
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  KAPAʻA (Wailua Houselots) – The Department of Water (DOW) has scheduled a water service shutdown on Tuesday, March 24, 2026, from 9:30 a.m. to approximately 3:00 p.m., weather permitting.  The affected areas will be a portion of Haleilio Road (from Sleeping Giant Trailhead to Kaulana Road), Kaulana Road, and a portion of Kihei Road (from the cul-de-sac to Makani Road).  The shutdown will allow DOW crews to install a pressure release valve.  A water buffalo providing potable (drinking) water will be available at Wailua Houselots Park 4988 Nonou Road.  Customers must bring their own water containers. Additional affected areas, not listed above, have been notified directly by DOW crews: One customer on Nonou Road Opaekaʻa Falls Lookout restrooms on Kuamoʻo Road During the shutdown, customers located in the affected areas are advised to prepare by taking the following steps: Store enough water to meet your needs until water service is restored. Notify family, friends, tenants, and neighbors. Ensure water heaters do not empty, especially if they are faulty. Avoid using appliances that require water. For more information, please contact the Department of Water at 808-245-5455 or email publicrelations@kauaiwater.org.
• Water service shutdown scheduled for Lihue Townhouse on March 18March 17, 2026
  12:30 p.m. 03-18-2026 (UPDATE) – Water service has been restored.
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  LĪHUʻE – The Department of Water (DOW) has scheduled a water service shutdown for Lihue Townhouse at 4156 Rice Street on Wednesday, March 18, 2026, from 9 a.m. to approximately 2:30 p.m., weather permitting. The Lihue Townhouse maintenance department has been notified directly by DOW crews. The shutdown will allow DOW crews to replace a 3-inch gate valve, existing pipe, and a 3-inch meter. During the shutdown, customers located in the affected area are advised to prepare by taking the following steps: · Store enough water to meet your needs until water service is restored. · Notify family, friends, tenants, and neighbors. · Ensure water heaters do not empty, especially if they are faulty. · Avoid using appliances that require water. For more information, please contact the Department of Water at 808-245-5455 or email publicrelations@kauaiwater.org. ###
• Overnight water shutdown scheduled in Kōloa on Feb. 24February 23, 2026
  KŌLOA – The Department of Water (DOW) announces an overnight water service shutdown on a portion of Poʻipū Road, from 9 p.m. on Feb. 24 to 5 a.m. on Feb. 25, weather permitting. The affected area is Poʻipū Road, from the intersection of Waikomo Road to the address of 3123 Poʻipū Road; Paanau Road and… Read more: Overnight water shutdown scheduled in Kōloa on Feb. 24
• Lāwaʻi RoadFebruary 20, 2026
  9:00 p.m. (FINAL UPDATE) – Water service has been restored. The scheduled shutdown that was set to begin at 9:30 p.m. has been canceled due to the repair work being completed and water service restored. DOW crews were able to finish the repairs with reduced impact to the affected customers prior to 9:30 p.m. All affected customers have been notified. Mahalo!
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  6:00 p.m. (UPDATE) – As DOW crews prepare for the 9:30 p.m. water service shutdown on Lāwaʻi Road, please slow down and be advised of possible lane shifts due to the narrow road conditions in this area. The affected area is on a portion of Lāwaʻi Road, between the Beach House Restaurant and Hoona Road. The shutdown is expected to affect customers on the ocean side of Lāwaʻi Road.
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  3:00 p.m. 02-20-2026 POIPU – An emergency water service shutdown is scheduled to begin tonight at 9:30 p.m. on a portion of Lāwaʻi Road, from the Beach House Restaurant to Hoona Road, for approximately 3 to 4 hours. DOW will be repairing the mainline. Please be advised that due to the nature of water main leaks, an emergency shutdown may occur at any time if the leak worsens. The Beach House Restaurant and Kuhio Shores have been notified. To report a leak or water service interruptions, please call: Monday – Friday, 6 a.m. to 4:30 p.m. – 808-245-5444 Monday – Friday, after 4:30 p.m. and Weekends – KPD Dispatch 808-241-1711

When preparing for a service shutdown, customers are advised to take the following steps:

• Store water to meet your needs until water service can be restored.
• Notify neighbors, family and friends about the water service shutdown.
• Those with faulty water heaters should ensure that their water heater does not empty during the shutdown.

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