Service Outages
For water emergencies on nights, weekends and holidays, call (808) 241-1711.
For water emergencies during business hours, call (808) 245-5400, option 1.
Reported Outages
- KAPAʻA – Vicinity of Kapahi Road4:30 p.m. (UPDATE) – This issue has been resolved.
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2:20 p.m. Reports of a broken water line in the vicinity of the Kapahi Road and Kawaihau Road intersection. DOW crews have been dispatched to assess the issue. - KAPAʻA (Wailua Homesteads) – Puuopae Road, Puuopae Place, Kala Kea Place1:05 p.m. (UPDATE) – The emergency water service shutdown includes Kala Kea Place.
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12:30 p.m. 01-22-2026 KAPA’A (Wailua Homesteads) – Emergency water service shutdown on a portion of Puuopae Rd., from Olohena Road past Puuopae Place, for approximately 4 to 5 hours. This includes Puuopae Place. DOW crews are repairing the mainline. - LĀWAʻI/KALĀHEO – Lauoho Road12:30 p.m. (UPDATE) – Water service has been restored.
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10:50 a.m. – Emergency water service shutdown on Lauoho Road, between Lopaka Road and Koloa Road, for ~2-3 hours due to a break in the main waterline. - ‘ŌMA‘O – Noho Road9 p.m. – (UPDATE) Water service has been restored.
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7:15 p.m. 01-21-2026 ‘ŌMA‘O – Emergency water service shutdown on Noho Road, for approximately 3 to 4 hours. DOW crews will repair the mainline. Mahalo. - KALĀHEO – Kua Road11:15 a.m. – (FINAL UPDATE) DOW crews have completed the repairs and are preparing to restore water service. Once the valves are turned on, crews will be flushing the lines through open hydrants to remove any air or sediments in the system. Mahalo for your patience.
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9 a.m. 01-19-2026 KALĀHEO – Emergency water service shutdown on the upper portion of Kua Road, for approximately 3 hours. DOW received reports of a loss of water service in the area. DOW plant electricians are currently troubleshooting the tank, at the same time field crews have located a leak in the water line.
Planned Outages
- KAPA’A (Wailua Homesteads)- Water service shutdown and lane closure scheduled for portions of Wailua Homesteads on Jan. 15KAPA’A (Wailua Homesteads)- Water service shutdown and lane closure scheduled for portions of Wailua Homesteads on Jan. 15
- LĪHUʻE – Lalei Place, Palai Street, and Kaana StreetUPDATE: The water service shutdown will be extended until 5 p.m.
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LĪHU‘E – The Department of Water (DOW) announces a scheduled water service shutdown on Wednesday, January 14, from 9 a.m. to 3 p.m., weather permitting, to allow Cushnie Construction Company, Inc. to perform a hydrant and hydrant lateral replacement. During this time, water service will be temporarily unavailable or will have extremely low pressure for affected customers on Lalei Place, a portion of Palai Street, and a portion of Kaana Street. A water buffalo providing potable (drinking) water will be available at the corner of Lalei Place and Palai Street. Customers must bring their own water containers. - Overnight water shutdown scheduled for a portion of Poʻipū Road on Dec. 16KŌLOA – The Department of Water (DOW) announces an overnight water service shutdown on a portion of Poʻipū Road, from 9 p.m. on Dec. 16 to 5 a.m. on Dec. 17, weather permitting. The affected area is Poʻipū Road, from the intersection of Waikomo Road, to the address of 3123 Poʻipū Road. The water service… Read more: Overnight water shutdown scheduled for a portion of Poʻipū Road on Dec. 16
- KAPA’A (Wailua Houselots) – Upper Haleilio Road, Kaulana Road, Kihei Road, Upper Nonou Road.12-12-2025 – (FINAL UPDATE) Overnight repair work on the mainline has been completed. Customers experiencing water service issues may call the DOW troubleshooting line at 808-245-5444. Mahalo.
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6 p.m. 12-11-2025 KAPA’A (Wailua Houselots) – An emergency water service shutdown has been scheduled. The repair work will begin tonight at 9:30 p.m. and will affect a portion of Haleilio Road (from the Sleeping Giant Trailhead to Kaulana Road), Kaulana Road, a portion of Kihei Road, and two houses on upper Nonou Road. A break in the water line, located in a cross-valley (cross-country) section of the water system has been identified. The repair is estimated to take approximately 5 hours and will require additional time for water to flow through the system. In addition, DOW crews will flush the lines through hydrants once the repair is completed, and will return tomorrow for a second round of flushing and further troubleshooting of water pressure, as needed. A water buffalo providing potable water will be available at Wailua Houselots Park, located at 4988 Nonou Road, Kapa’a. Customers must bring their own water containers. Updates will be posted here. - KAPA’A – Haleilio Road, Kaulana Road, and Kihei Road7 p.m. (UPDATE) – Water service is being restored. Please allow 30 minutes for restoration. DOW crews are currently flushing the lines. Mahalo for your continued patience!
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6:30 p.m. (UPDATE) – DOW crews are anticipating restoration in approximately 1 hour.
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5:50 p.m. (UPDATE) – DOW crews anticipate an earlier restoration of water service. Another update will be posted at 6:30 p.m.
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–Water service interruption on a portion of Haleilio Road, Kaulana Road, and Kihei Road on Nov. 12– KAPAʻA (Wailua Houselots) – The Department of Water (DOW) will be upgrading the water system on Wednesday, November 12, 2025, from 9 a.m. to 9 p.m., weather permitting. During this time, affected areas will experience low pressure, and periods of no water may occur during peak usage hours. Affected Areas: • Portion of Haleilio Road, from the Sleeping Giant Trailhead to Kaulana Road • Kaulana Road • Portion of Kihei Road, from Kaulana Road to the cul-de-sac Additional locations notified directly by DOW crews: • One residence on Nonou Road • Opaekaʻa Falls Lookout restrooms on Kuamoʻo Road Customers located in the affected areas are advised to prepare by taking the following steps: • Store enough water to meet your needs until water service is restored. • Notify family, friends, tenants, and neighbors. • Ensure water heaters do not empty, especially if they are faulty. • Avoid using appliances that require water during the upgrade. Updates to the water system upgrade will be posted at www.kauaiwater.org. For more information, please contact the Department of Water at 808-245-5455 or email publicrelations@kauaiwater.org. Mahalo.
When preparing for a service shutdown, customers are advised to take the following steps:
- Store water to meet your needs until water service can be restored.
- Notify neighbors, family and friends about the water service shutdown.
- Those with faulty water heaters should ensure that their water heater does not empty during the shutdown.
FAQs
Hours of Operation
Monday – Friday: 7:45 am – 4:30 pm
To report the service issue during business hours: (808) 245-5444.
After-hours, call Police dispatch: (808) 241-1711. They will contact our standby crew for further investigation.
While DOW crews make every effort to restore water service as quickly and as safely as possible, it is difficult to estimate when service will be restored due to unforeseen issues and necessary water system adjustments.
After a service outage, water may appear cloudy due to tiny air bubbles that are released after being trapped in the water pipes, much like air bubbles seen in a bottle of soda when you first open it. This water is perfectly safe to drink. If you allow the water to sit for a few moments, the cloudiness will slowly dissipate.
After a service outage, water may appear brown due to the disturbance of pipeline sediments in the water main, that may have occurred during the pipeline repair work. Running the faucet or outside hose bib for five minutes will flush the lines, and usually addresses the issue. If the issue persists, call DOW to report it.
This may be caused by a leak on your property or you may have a pressure reducing valve installed on your house that has failed. Another cause may be a leak on the County’s water line, or a fault with the County’s pressure reducing valve, these problems would cause your neighbors to experience pressure loss also. Please call operations at (808) 245-5444 with any questions.