Service Outages, Reported Outages, Planned Outages
Service Outages
For water emergencies on nights, weekends and holidays, call (808) 241-1711.
For water emergencies during business hours, call (808) 245-5400, option 1.
Reported Outages
- LIHUE – Milikeleka Place11:05 a.m. (UPDATE) – Water service has been restored. Mahalo.
—
10:10 a.m. 08-20-2026 LIHUE – Emergency water service shutdown on Milikeleka Place for approximately 2 hours. DOW crews are repairing a service lateral. - KAPA’A – Makamaka Road, Keapana Road, Hauaala Road10:50 a.m. (UPDATE) – Water service has been restored. DOW crews are currently flushing the system through an open hydrant.
—
10:15 a.m. – Emergency water shutdown for a portion of Hauaala Road in the vicinity of and including Makamaka Road and Keapana Road, for approximately 2 to 3 hours. DOW crews are repairing the mainline. - HANALEI – Weke Road11:15 a.m. (UPDATE) – Water service has been restored. Mahalo!
—
10:05 a.m. 08-17-2026 – Emergency water service shutdown on a portion of Weke Road is now in effect for approximately 2 hours. DOW crews are repairing the mainline. - UPDATE: Water service outage for the Hāʻena-Wainiha service areas9:30 p.m. UPDATE: Water service is being restored. DOW crews have restored power using a generator, and the system is now regenerating. As a result, water service is being restored. A water conservation notice remains in effect until the conservation notice is lifted.
—
HĀʻENA – Water service outage for the Hā‘ena-Wainiha service area. DOW crews are ready to begin restoration once the area becomes accessible. A water conservation notice remains in effect until it is lifted. ### - WAINIHA – Wainiha Powerhouse Road12:00 p.m. (UPDATE) – Water service has been restored. Mahalo.
—
10:15 a.m. Emergency water service shutdown for Wainiha Powerhouse Rd, for approx. 4 hrs. Mainlne repair.
Planned Outages
- 5 p.m. UPDATE: One-lane road closure reopens on Kaapuni Road5 p.m. Aug. 19 UPDATE: DOW has completed the system upgrade work and all lanes have reopened near Kapahi Park, on a portion of Kaapuni Road near the intersection of Kaapuni Road, Kawaihau Road, and Kapahi Road.
—
KAPAʻA – The Department of Water (DOW) and its Contractor, Hawaiian Dredging Construction Co., will perform water system upgrade work on Kaapuni Road on Wednesday, August 19, from 9 a.m. to 5 p.m. A one-lane road closure will be in effect near Kapahi Park, on a portion of Kaapuni Road near the intersection of Kaapuni Road, Kawaihau Road, and Kapahi Road. - Water conservation notice lifted for Hanapepe-Eleele and Kekaha service areasHANAPEPE/KEKAHA – The Department of Water (DOW) has lifted the water conservation notice for the Hanapepe-Eleele and Kekaha service areas. Customers may now resume normal water use. Mahalo to Hanapepe, Eleele, and Kekaha for your water conservation efforts during the notice period.###
- Water conservation notice lifted for Hanalei08-17-2026 HANALEI – The Department of Water (DOW) has lifted the water conservation notice for the Hanalei service area. Customers may now resume normal water use. Mahalo. ### Mahalo for your water conservation efforts during the notice period. A conservation notice remains in effect for the Haena-Wainiha service areas.
- UPDATE: Water conservation notice issued for Kekaha4:55 p.m. 08-17-2026 (UPDATE) – Water conservation notice has lifted for Kekaha. Customers may now resume normal water use. Mahalo to Kekaha for your water conservation efforts during the notice period. ### — KEKAHA – The Department of Water (DOW) has issued an immediate water conservation notice for the Kekaha service area due to power outages… Read more: UPDATE: Water conservation notice issued for Kekaha
- UPDATE: Water conservation notice issued for Hanapepe-Eleele service areas4:30 p.m. 08-17-2026 (UPDATE) – Water conservation notice has lifted for Hanapepe-Eleele. Customers may now resume normal water use. Mahalo to the Hanapepe-Eleele service areas for your water conservation efforts during the notice period. ### — HANAPEPE – The Department of Water (DOW) has issued an immediate water conservation notice for the Hapapepe-Eleele service areas due… Read more: UPDATE: Water conservation notice issued for Hanapepe-Eleele service areas
When preparing for a service shutdown, customers are advised to take the following steps:
- Store water to meet your needs until water service can be restored.
- Notify neighbors, family and friends about the water service shutdown.
- Those with faulty water heaters should ensure that their water heater does not empty during the shutdown.
FAQs
Hours of Operation
Monday – Friday: 7:45 am – 4:30 pm
To report the service issue during business hours: (808) 245-5444.
After-hours, call Police dispatch: (808) 241-1711. They will contact our standby crew for further investigation.
While DOW crews make every effort to restore water service as quickly and as safely as possible, it is difficult to estimate when service will be restored due to unforeseen issues and necessary water system adjustments.
After a service outage, water may appear cloudy due to tiny air bubbles that are released after being trapped in the water pipes, much like air bubbles seen in a bottle of soda when you first open it. This water is perfectly safe to drink. If you allow the water to sit for a few moments, the cloudiness will slowly dissipate.
After a service outage, water may appear brown due to the disturbance of pipeline sediments in the water main, that may have occurred during the pipeline repair work. Running the faucet or outside hose bib for five minutes will flush the lines, and usually addresses the issue. If the issue persists, call DOW to report it.
This may be caused by a leak on your property or you may have a pressure reducing valve installed on your house that has failed. Another cause may be a leak on the County’s water line, or a fault with the County’s pressure reducing valve, these problems would cause your neighbors to experience pressure loss also. Please call operations at (808) 245-5444 with any questions.