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Service Outages, Reported Outages, Planned Outages

Service Outages

For water emergencies on nights, weekends and holidays, call (808) 241-1711.
For water emergencies during business hours, call (808) 245-5400, option 1.

Reported Outages

  • KAPAA (Kapaa Homesteads and greater area) – Vicinity of Kawaihau Road and branching roads
    12:30 p.m. (UPDATE) – Water service has been restored and system flushing completed. — 8:45 a.m. (UPDATE) – Emergency water service shutdown remains in effect for approximately 3-4 hours. The overnight shutdown was restored at 6:10a. A connection did not hold. At 8:15 a.m., water service stable at both Kapaa Elementary School and High School. Updates posted at www.kauaiwater.org — 7:10 a.m. 08-06-2026 KAPAA: Emergency water service shutdown. An issue has occurred after water service was restored. Water valves are turned off for emergency repair work. Updates will be posted as they become available. Additionally, after the initial water service restoration, at 6:30 a.m., water buffaloes, providing potable water, were dismantled and returned to the Lihue base yard. At 6:15 a.m. water pressure remained normal at both Kapaa Elementary School and Kapaa High School. Affected areas include, Kapaʻa Homesteads and the greater Kapaʻa area. Some of the affected areas will include all branching roads off and including Kawaihau Road (east of Kaapuni Road), and all branching roads off and including the following roads: Kapahi Road, Kaehulua Road, Laipo Road, Apopo Road, Hauaala Road, and Mailihuna Road. Please see the area map for all additional anticipated affected roads.
  • HANALEI – Vicinity of Ohiki Road, Kuhio Highway
    1:30 a.m. (UPDATE) – Water service has been restored, and DOW crews are currently flushing the system for approximately an hour. Crews are monitoring the curing process and preparing for road repair work to begin.
    —
    9:20 a.m. (UPDATE) – Dependent on the curing process and any unforeseen issues, DOW crews estimate approximately 5 hours before valves can be reopened and system flushing can begin for the Ohiki Road area. One lane remains in effect through the work zone on a portion of Kuhio Highway near The Hanalei Dolphin Restaurant. Motorists are asked to use caution in the area, watch for crews and equipment, and allow extra travel time. DOW crews continue efforts to reinforce the damaged water main. Road repair work will begin once the valves have been reopened. Mahalo for your patience and understanding.
    —
    8:20 a.m. (UPDATE) – Due to emergency water main repairs on Kuhio Highway, one lane will be alternated through the work zone on a portion of Kuhio Highway between Hanalei Bridge and The Hanalei Dolphin Restaurant, with flagmen posted.  Motorists are asked to use caution in the area, watch for crews and equipment, and allow extra travel time. Updates will be posted as they become available.
    —
    7:20 a.m. 08-04-2026 HANALEI – A contractor struck a water main along Kuhio Highway in the vicinity of Ohiki Road. DOW crews have completed the repairs to the mainline and will begin additional work to reinforce it. Updates will be posted as they become available.
  • KALĀHEO – Ai Road
    11:30 a.m. (UPDATE) – Water service has been restored. Mahalo. —11:00 a.m. 08-03-2026 – Emergency water service shutdown on Ai Road, for approximately 2 hours. Crews are repairing the mainline.
  • KEKAHA – Kekaha Road (vicinity of Akekeke Road, Akialoa Road, Kaniaulono Place, Ana Road, Amahiki Road)
    1:15 p.m. (FINAL UPDATE) – Water service has been restored. Crews remain on scene for road repair work. Mahalo.
    —
    12:00 p.m. (UPDATE) – DOW crews have isolated the repair. Water is being restored to all affected areas, except Ana Road. Service lateral repairs are underway on Ana Road.
    —
    10:20 a.m. (UPDATE) – Emergency water service shutdown on a portion of Kekaha Road between Iwipolena Road and Akekeke Road, for approximately 3 hours. Including portions Akialoa Road, Kaniaulono Place, Ana Road, and Amakihi Road. Crews are repairing a service lateral.
    —
    9:00 a.m. 08-01-2026 KEKAHA – There’s a leak on a portion of Kekaha Road. DOW crews are investigating the issue. Customers in the vicinity of Akekeke Road, Akialoa Road, Kaniaulono Place, Ana Road, and Amakihi Road may be affected. Updates will be posted as they become available.
  • KEKAHA – Akialoa Road, Kekaha Road, Kaniaulono Place, Ana Road, Akekeke Road, Amakihi Road
    7:20 p.m. (FINAL UPDATE) – Water service has been restored. Mahalo.
    —
    3:25 p.m. KEKAHA (UPDATE) – Emergency water service shutdown area expanded. Affected areas include a portion of Akialoa Road, a portion of Kekaha Road including Kaniaulono Place, Ana Road, a portion of Akekeke Road, and a portion Amakihi Road. Water service has been turned off to address a leak on the mainline. Please allow up to 4 hours for repair work.
    —
    2:50 p.m. 07-27-2026 KEKAHA – Emergency water service shutdown on a section of Akialoa Road (from Iwipolena Road to Kekaha Road), a section of Kekaha Road (from Akialoa Road to Akekeke Road), Ana Road, and branching roads, for approximately 4 hours. DOW crews will make repairs to the mainline.

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Planned Outages

  • UPDATE: Kawaihau Road one-lane closures for emergency water service repair on August 6
    — 4:55 P.M. UPDATE: KAPAʻA – The emergency expanded lane closure area on Kawaihau Road on August 6 has concluded, and normal one-lane closure operations have resumed for ongoing road utility work. Normal one-lane closures remain in effect on a portion of Kawaihau Road, from the intersection of Kaapuni Road to Kapahi Road, from 8… Read more: UPDATE: Kawaihau Road one-lane closures for emergency water service repair on August 6
  • Overnight water service shutdown for portions of Kapaʻa on August 5-6 (click for map)
    12:30 p.m. (UPDATE) – Water service has been restored and system flushing completed.
    —
    8:45 a.m. (UPDATE) – Please see Reported Outages above for continuing updates on the emergency water service shutdown. — 8:45 a.m. (UPDATE) – Emergency water service shutdown, for approximately 3 to 4 hours. The overnight shutdown for the Kapaa Homesteads and greater area, was restored at 6:10 a.m. A connection did not hold as expected and water service had to be turned off for repair work. Water service remains on and uninterrupted at both Kapaa Elementary School and Kapaa High School.
    —
    7:10 a.m. (UPDATE) – Emergency water service shutdown. An issue has occurred after water was restored. Water valves are turned off for emergency repair work. Updates will be posted as they become available. At 6:30 a.m., water buffaloes, providing potable water, were dismantled and returned to the Lihue base yard. — 6:10 a.m. (UPDATE) – Water service is being restored. DOW crews will begin flushing the system. Water pressure is normal at both Kapaa Elementary School and Kapaa High School.
    —
    5:30 a.m. (UPDATE) – Extended to 6:30 a.m.  At 4:30 a.m., water pressure was normal at both Kapaa Elementary School and Kapaa High School. 
    —
    4:50 a.m. 08-06-2026 (UPDATE) – Extended to 6 a.m.
    —
    KAPAʻA – The Department of Water (DOW) announces an overnight water service shutdown for Kapaʻa Homesteads Water System improvements affecting the Kapaʻa Homesteads and the greater Kapaʻa area on Wednesday, August 5, from 8 p.m. to 5 a.m., weather permitting. Kaapuni Road will not be affectd. Some of the affected areas will include all branching roads off and including Kawaihau Road east of the Kaapuni Road intersection, and all branching roads off and including the following roads: Kapahi Road, Kaehulua Road, Laipo Road, Apopo Road, Hauaala Road, and Mailihuna Road. Please see the area map for all additional anticipated affected roads. Two water buffaloes providing potable drinking water will be located in the parking lot of Aloha Island Mart at 5665 Kawaihau Road. Customers must bring their own containers.
  • REMINDER: July 27 UPDATE: DOW conducting a water service test shutdown for portions of Kōloa on July 30-31
    6:00 a.m. 07-31-2026 (FINAL UPDATE) – Water service has been restored. The overnight test shutdown concluded at 12:50 a.m. on Friday, July 31. DOW crews were able to identify 2 shutoff valves that will need to be replaced. The Department of Water would like to thank our customers for their understanding.
    –REMINDER: July 27 UPDATE:
    KŌLOA – The 9 a.m. to 1 p.m. test shutdown has been rescheduled. The Department of Water (DOW) will now conduct an overnight test shutdown from 10 p.m. Thursday, July 30 to 2 a.m. Friday, July 31, weather permitting.
    —
    Department of Water conducting test shutdown for portions of Kōloa on July 30
    KŌLOA – The Department of Water (DOW) will conduct a test shutdown on Thursday, July 30, 2026, from 9:00 a.m. to 1:00 p.m., weather permitting. Affected areas include Old Mill Place, Makai Road, Smith Road, Malino Road, a portion of Koloa Road, and the upper portion of Poipu Road.
    The test shutdown will help further evaluate the system and identify any improvements needed before a future shutdown is scheduled for water line improvements.
    Customers located in the affected areas are advised to prepare by taking the following steps:
    • Store enough water to meet your needs. • Notify family, friends, tenants, and neighbors. • Ensure water heaters do not empty. • Avoid using appliances that require water during the test shutdown.
    For more information, email publicrelations@kauaiwater.org or call 808-245-5455.
  • UPDATE: DOW conducting a water service test shutdown for portions of Kōloa on July 30-31
    6:00 a.m. 07-31-2026 (FINAL UPDATE) – Water service has been restored. The overnight test shutdown concluded at 12:50 a.m. on Friday, July 31. DOW crews were able to identify 2 shutoff valves that will need to be replaced. The Department of Water would like to thank our customers for their understanding.
    –July 27 UPDATE:
    KŌLOA – The 9 a.m. to 1 p.m. test shutdown has been rescheduled. The Department of Water (DOW) will now conduct an overnight test shutdown from 10 p.m. Thursday, July 30 to 2 a.m. Friday, July 31, weather permitting.
    —
    Department of Water conducting test shutdown for portions of Kōloa on July 30
    KŌLOA – The Department of Water (DOW) will conduct a test shutdown on Thursday, July 30, 2026, from 9:00 a.m. to 1:00 p.m., weather permitting. Affected areas include Old Mill Place, Makai Road, Smith Road, Malino Road, a portion of Koloa Road, and the upper portion of Poipu Road. The test shutdown will help further evaluate the system and identify any improvements needed before a future shutdown is scheduled for water line improvements. Customers located in the affected areas are advised to prepare by taking the following steps: -Store enough water to meet your needs. -Notify family, friends, tenants, and neighbors. -Ensure water heaters do not empty. -Avoid using appliances that require water during the test shutdown. For more information, email publicrelations@kauaiwater.org or call 808-245-5455.
  • REMINDER: Department of Water announces a scheduled water service interruption on Kuamoo Road on July 22
    4:15 p.m. 07-22-2026 (FINAL UPDATE): Water tank repair work has been completed, and water is being fully restored. While completing the work, crews identified another section of the tank that is under review for future repair work. Notifications will be issued once a date is scheduled.  Mahalo for your patience.
    —
    Previously posted on July 20, 2026

    KAPAʻA (Wailua Homesteads) – The Department of Water (DOW) has scheduled the repair work on Wednesday, July 22, 2026, from 8 a.m. to 5 p.m., weather permitting. The affected area will include the upper portion of Kuamoo Road, from Paako Street to Reservoir Dam Road, including branching roads. DOW crews will perform repair work on a water tank. A booster pump will be operating in low-frequency mode to help supply water pressure to affected customers. During the repair work, customers in the affected area may experience intermittent water outages, or fluctuations in water pressure depending on water supply demand. Customers in the vicinity of Reservoir Dam Road, Kimo Drive and located on second floor units or structures are most likely to experience intermittent water outages. Two water buffaloes, providing potable (drinking) water, will be provided near 6805 Kimo Drive, and 7401 Kuamoo Road. Customers must bring their own water containers. Customers located in the affected areas are advised to prepare by taking the following steps: -Store enough water to meet your needs during the repair work. -Notify family, friends, tenants, and neighbors in the affected area. -Ensure water heaters do not empty. -Avoid using appliances that require water during the repair work. For more information, contact the Department of Water at 808-245-5455 or email publicrelations@kauaiwater.org.re Map of the affected area, water buffalo locations near 6805 Kimo Drive, and 7401 Kuamoo Road.

When preparing for a service shutdown, customers are advised to take the following steps:

  • Store water to meet your needs until water service can be restored.
  • Notify neighbors, family and friends about the water service shutdown.
  • Those with faulty water heaters should ensure that their water heater does not empty during the shutdown.

FAQs

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Who Do We Call to Report a Service Issue?

Hours of Operation
Monday – Friday: 7:45 am – 4:30 pm

To report the service issue during business hours: (808) 245-5444.

After-hours, call Police dispatch: (808) 241-1711. They will contact our standby crew for further investigation.

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How Long Will the Repairs Take?

While DOW crews make every effort to restore water service as quickly and  as safely as possible, it is difficult to estimate when service will be restored due to unforeseen issues and necessary water system adjustments.

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Why is My Water Cloudy?

After a service outage, water may appear cloudy due to tiny air bubbles that are released after being trapped in the water pipes, much like air bubbles seen in a bottle of soda when you first open it. This water is perfectly safe to drink. If you allow the water to sit for a few moments, the cloudiness will slowly dissipate.

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Why is My Water Brown?

After a service outage, water may appear brown due to the disturbance of pipeline sediments in the water main, that may have occurred during the pipeline repair work. Running the faucet or outside hose bib for five minutes will flush the lines, and usually addresses the issue. If the issue persists, call DOW to report it.

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Why is My Water Pressure Low?

This may be caused by a leak on your property or you may have a pressure reducing valve installed on your house that has failed. Another cause may be a leak on the County’s water line, or a fault with the County’s pressure reducing valve, these problems would cause your neighbors to experience pressure loss also. Please call operations at (808) 245-5444 with any questions.