Service Outages, Reported Outages, Planned Outages
For water emergencies on nights, weekends and holidays, call (808) 241-1711.
For water emergencies during business hours, call (808) 245-5400, option 1.
Reported Outages
- KILAUEA6:00 a.m. 09-17-2026 (FINAL UPDATE) – The broken line was due to a contractor striking the mainline. DOW crews completed repair work on 09-16-2026 and water was restored.
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10:20 p.m. (UPDATE) – Due to a broken water line, low pressure, and water service outages are affecting portions of Kilauea. DOW crews will repair the line, and water is expected to be restored by approximately 2 a.m. on 09-17-2026.
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9:50 p.m. 09-16-2026 KILAUEA – DOW is aware of reports of water service issues affecting Kilauea. Updates will be posted as they become available. - Water Conservation Notice lifted for Hanalei service area on Sept. 16KAUA’I – The Department of Water (DOW) has lifted the water conservation notice for the Hanalei Water System service area, on Wednesday, September 16, 2026. Customers in the Hanalei Water System service area may now resume normal water use. Water Conservation Notice remains in effect… Read more: Water Conservation Notice lifted for Hanalei service area on Sept. 16
- Water Conservation Notice lifted for Kalāheo-Kōloa and Līhuʻe-Kapaʻa service areasKAUA’I – The Department of Water (DOW) has lifted the water conservation notice for the Kalāheo-Kōloa (inclucing Poʻipū) and Līhuʻe-Kapaʻa (including Puhi) Water Systems service areas on Wednesday, September 16, 2026. Customers in the Kalāheo-Kōloa (inclucing Poʻipū) and Līhuʻe-Kapaʻa (including Puhi) Water Systems service areas… Read more: Water Conservation Notice lifted for Kalāheo-Kōloa and Līhuʻe-Kapaʻa service areas
- KILAUEA6:15 p.m. 09-15-2026 (UPDATE), at 5:50 p.m. the Dept of Water received reports of low pressure, and some areas reporting water service outages. DOW crews have identified the issue, and water service is expected to be restored by approximately 10 p.m.
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5:50 p.m. 09-15-2026 The Department of Water has received reports of low water pressure, and some areas are reporting water outages in Kilauea. DOW crews are being dispatched to assess the situation. Updates will be posted as they become available. - Water Conservation Notice lifted for Hanapēpē-Ele’ele and Kekaha-Waimea service areasKAUA’I – The Department of Water (DOW) has lifted the water conservation notice for the Hanapēpē-Ele’ele and Kekaha-Waimea Water Systems service areas on Tuesday, September 15, 2026. Customers in the Hanapēpē-Ele’ele and Kekaha-Waimea Water Systems service areas may now resume normal water use. Water Conservation… Read more: Water Conservation Notice lifted for Hanapēpē-Ele’ele and Kekaha-Waimea service areas
Planned Outages
- URGENT REMINDER: Water conservation in effect for KauaʻiLĪHUʻE – The Department of Kauai (DOW) reminds its customers of the island wide water conservation notice. Water pumps are running on emergency powered generators. To avoid a water outage, DOW urges its customers to limit water to essential needs only, including cooking, drinking, personal hygiene, laundry, and sanitation. Water conservation measures include turning off… Read more: URGENT REMINDER: Water conservation in effect for Kauaʻi
- Overnight water service shutdown on a portion of Umi Street on September 2-36:30 a.m. 09-03-2026 LĪHUʻĒ (UPDATE) – Water service was restored at 4 a.m.
— - Overnight water shutdown for a portion of Kiahuna Plantation Drive on September 2-36:30 a.m. 09-03-2026 POʻIPŪ (UPDATE) – Water service was restored at 5 a.m. Mahalo.
— - 5 p.m. UPDATE: One-lane road closure reopens on Kaapuni Road5 p.m. Aug. 19 UPDATE: DOW has completed the system upgrade work and all lanes have reopened near Kapahi Park, on a portion of Kaapuni Road near the intersection of Kaapuni Road, Kawaihau Road, and Kapahi Road.
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KAPAʻA – The Department of Water (DOW) and its Contractor, Hawaiian Dredging Construction Co., will perform water system upgrade work on Kaapuni Road on Wednesday, August 19, from 9 a.m. to 5 p.m. A one-lane road closure will be in effect near Kapahi Park, on a portion of Kaapuni Road near the intersection of Kaapuni Road, Kawaihau Road, and Kapahi Road. - Water conservation notice lifted for Hanapepe-Eleele and Kekaha service areasHANAPEPE/KEKAHA – The Department of Water (DOW) has lifted the water conservation notice for the Hanapepe-Eleele and Kekaha service areas. Customers may now resume normal water use. Mahalo to Hanapepe, Eleele, and Kekaha for your water conservation efforts during the notice period.###
When preparing for a service shutdown, customers are advised to take the following steps:
- Store water to meet your needs until water service can be restored.
- Notify neighbors, family and friends about the water service shutdown.
- Those with faulty water heaters should ensure that their water heater does not empty during the shutdown.
FAQs
Hours of Operation
Monday – Friday: 7:45 am – 4:30 pm
To report the service issue during business hours: (808) 245-5444.
After-hours, call Police dispatch: (808) 241-1711. They will contact our standby crew for further investigation.
While DOW crews make every effort to restore water service as quickly and as safely as possible, it is difficult to estimate when service will be restored due to unforeseen issues and necessary water system adjustments.
After a service outage, water may appear cloudy due to tiny air bubbles that are released after being trapped in the water pipes, much like air bubbles seen in a bottle of soda when you first open it. This water is perfectly safe to drink. If you allow the water to sit for a few moments, the cloudiness will slowly dissipate.
After a service outage, water may appear brown due to the disturbance of pipeline sediments in the water main, that may have occurred during the pipeline repair work. Running the faucet or outside hose bib for five minutes will flush the lines, and usually addresses the issue. If the issue persists, call DOW to report it.
This may be caused by a leak on your property or you may have a pressure reducing valve installed on your house that has failed. Another cause may be a leak on the County’s water line, or a fault with the County’s pressure reducing valve, these problems would cause your neighbors to experience pressure loss also. Please call operations at (808) 245-5444 with any questions.