Skip to Main Content
Home /

Service Outages

For water emergencies on nights, weekends and holidays, call (808) 241-1711.
For water emergencies during business hours, call (808) 245-5400, option 1.

Reported Outages

  • KALAHEO – Puʻuwai and Poʻohiwi Roads
    11:10 a.m. (UPDATE) KALĀHEO – Water service has been restored.
    —
    9:30 a.m. KALĀHEO – Water service will be turned off to customers on Puuwai Road and Poʻohiwi Road in Kalāheo for approximatley 3-4 hours. DOW crews are conducting emergency repairs to a main line. Mahalo for your patience.
  • HANALEI – June 25, 2025 Water Service Shutdown
    HANALEI – Kūhiō Hwy
    2 p.m. (UPDATE) HANALEI – Water service has been restored.
    —
    11:20 a.m. HANALEI – An emergency water shutdown is in effect in the Hanalei area on a portion of Kūhiō Highway, from Anae Rd. to Waikoko. Customers will not have water for approximately 6 hours. This emergency water service shutdown is the result of a contractor hitting the main water line, while performing work in the area. DOW crews are at the scene repairing the water line. Updates will be posted here. Mahalo for your patience.
  • HANALEI – June 18, 2025 Water Service Shutdown
    [Click for more information]
  • HANALEI – Aku Road
    9:15 a.m. HANALEI – Water service will be turned off for approximately 1 to 2 hours on a portion of Aku Road, between Papio Place and Weke Road. DOW crews are at the scene installing a valve on the main waterline. Mahalo for your patience.

Sign Up for Alerts

Get notified in the event of a water emergency or severe weather condition by signing up to receive alerts via phone, SMS (text), and/or email.

Planned Outages

When preparing for a service shutdown, customers are advised to take the following steps:

  • Store water to meet your needs until water service can be restored.
  • Notify neighbors, family and friends about the water service shutdown.
  • Those with faulty water heaters should ensure that their water heater does not empty during the shutdown.

FAQs

a

Who Do We Call to Report a Service Issue?

Hours of Operation
Monday – Friday: 7:45 am – 4:30 pm

To report the service issue during business hours: (808) 245-5444.

After-hours, call Police dispatch: (808) 241-1711. They will contact our standby crew for further investigation.

a

How Long Will the Repairs Take?

While DOW crews make every effort to restore water service as quickly and  as safely as possible, it is difficult to estimate when service will be restored due to unforeseen issues and necessary water system adjustments.

a

Why is My Water Cloudy?

After a service outage, water may appear cloudy due to tiny air bubbles that are released after being trapped in the water pipes, much like air bubbles seen in a bottle of soda when you first open it. This water is perfectly safe to drink. If you allow the water to sit for a few moments, the cloudiness will slowly dissipate.

a

Why is My Water Brown?

After a service outage, water may appear brown due to the disturbance of pipeline sediments in the water main, that may have occurred during the pipeline repair work. Running the faucet or outside hose bib for five minutes will flush the lines, and usually addresses the issue. If the issue persists, call DOW to report it.

a

Why is My Water Pressure Low?

This may be caused by a leak on your property or you may have a pressure reducing valve installed on your house that has failed. Another cause may be a leak on the County’s water line, or a fault with the County’s pressure reducing valve, these problems would cause your neighbors to experience pressure loss also. Please call operations at (808) 245-5444 with any questions.