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Service Outages

For water emergencies on nights, weekends and holidays, call (808) 241-1711.
For water emergencies during business hours, call (808) 245-5400, option 1.

Reported Outages

  • KAPAʻA (Wailua Houselots) – Haleilio Rd, Kaulana Rd, Kihei Rd
    4:00 p.m. – We have received reports of low water pressure on Haleilio Road (near the water tank), Kaulana Road, and Kihei Road. This issue is attributed to a recent emergency repair on a water line in the area, which has been successfully completed. DOW… Read more: KAPAʻA (Wailua Houselots) – Haleilio Rd, Kaulana Rd, Kihei Rd
  • LĀWAʻI – Aka Road
    2:55 p.m. 09-16-2025 LĀWAʻI – Emergency water service shutdown on Aka Road, for 2 hours. Crews are making repairs to the mainline.
  • KĪLAUEA – Kalihiwai Valley Road
    1:40 p.m. 09-15-2025 KĪLAUEA – Emergency water service shutdown on Kalihiwai Valley Road, for 2 hours. Crews are making repairs to the mainline. Mahalo for your patience.
  • LĀWAʻI – Portion of Aka Rd.
    12:20 p.m. (UPDATE) – Water service is now restored.
    —
    11:05 a.m. 09-15-2025 LĀWAʻI – Emergency water service shutdown on Aka Road, from the intersection of Hailima Road and Aka Road down to Kalua Moa Road, for ~1-2 hours. DOW crews are making repairs to the mainline.
  • KĪLAUEA – Kalihiway Valley Road
    1:20 p.m. (FINAL UPDATE) – Water service has been restored.
    —
    10:05 a.m. 09-12-2025 KĪLAUEA – Emergency water service shutdown on Kalihiwai Valley Road, for 2 hours. Crews are making repairs to the mainline.

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Planned Outages

  • KAPAʻA – Portion of Hauaala Rd. (valley side), Makamaka Street and Keapana Road
    1:05 p.m. 09-11-2025 (FINAL UPDATE) – Water service has been restored.
    —
    Water service shutdown scheduled on a portion of Hauaala Road (valley side) in Kapaʻa on September 11, 2025 KAPAʻA – A water service shutdown has been scheduled on a portion of Hauaala Road (valley side) Makamaka Street and Keapana Road on Thursday, September 11, from 10 a.m. to 1:30 p.m., weather permitting. The purpose of the shutdown is to allow the Department of Water (DOW) to perform a pressure reducing valve replacement on a waterline in the area. Customers located in the affected area are advised to prepare for the water service shutdown by taking the following steps: Store enough water to meet your needs until water service can be restored. Notify family, friends, tenants and neighbors. Those with faulty water heaters should ensure that their water heaters do not empty during the shutdown. Appliances that require water should not be used during the shutdown. Updates to the water service shutdown will be posted at www.kauaiwater.org. For more information, please call the Department of Water at 808-245-5455 or email publicrelations@kauaiwater.org
  • KALĀHEO – Poʻohiwi Road, Mahiʻai Street, Keoki Place, Ohana ‘Āina Place, a Portion of Puʻuwai Road, and a Portion of Lae Road
    2:00 p.m. (UPDATE) – Water service has been restored.
    —
    KALĀHEO – The Department of Water (DOW) announces a water service shutdown on Poʻohiwi Road, Mahiʻai Street, Keoki Place, Ohana ‘Āina Place, an upper portion of Puʻuwai Road (including branching roads), and an upper portion of Lae Road on August 28, from 9 a.m. to 3 p.m., weather permitting. Water service will be turned off to perform a replacement of a PRV.  Customers can also expect an intermittent series of high and low pressure in some areas, during the shutdown.       Customers located in the affected area are advised to prepare for the water service shutdown by taking the following steps:  Store enough water to meet your needs until water service can be restored. Notify family, friends, tenants and neighbors. Those with faulty water heaters should ensure that their water heaters do not empty during the shutdown.  Updates to the water service shutdown will be posted at www.kauaiwater.org.  For more information, please call the Department of Water at 808-245-5455 or email publicrelations@kauaiwater.org.
  • Water Service Shutdown Scheduled on Waipouli Road, Kualapa Place, Kini Place, a Portion of Hauiki Road, and an Upper Portion of Olohena Road on August 27
    KAPAʻA – Water has been restored.
    —
  • KAPAʻA – Portion of Olohena Road
    3:20 p.m. (FINAL UPDATE): Water service has been restored to Olohena Road.
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    9:00 a.m. KAPAʻA (Wailua Homesteads) – A water service shutdown is scheduled for August 7, 2025 from 9 a.m. to 5 p.m., weather permitting. This will affect customers on a portion of Olohena Road.
  • KALĀHEO – Poʻohiwi Road & Portion of Lae Road
    4:00 p.m. (FINAL UPDATE) – Water service on Po’ohiwi Road and Lae Road has been restored.
    —
    7:00 a.m. 07-23-2025 KALĀHEO – Water service is scheduled to be turned off from 9 a.m. to 5 p.m. on Poʻohiwi Road and a part of Lae Road.

When preparing for a service shutdown, customers are advised to take the following steps:

  • Store water to meet your needs until water service can be restored.
  • Notify neighbors, family and friends about the water service shutdown.
  • Those with faulty water heaters should ensure that their water heater does not empty during the shutdown.

FAQs

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Who Do We Call to Report a Service Issue?

Hours of Operation
Monday – Friday: 7:45 am – 4:30 pm

To report the service issue during business hours: (808) 245-5444.

After-hours, call Police dispatch: (808) 241-1711. They will contact our standby crew for further investigation.

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How Long Will the Repairs Take?

While DOW crews make every effort to restore water service as quickly and  as safely as possible, it is difficult to estimate when service will be restored due to unforeseen issues and necessary water system adjustments.

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Why is My Water Cloudy?

After a service outage, water may appear cloudy due to tiny air bubbles that are released after being trapped in the water pipes, much like air bubbles seen in a bottle of soda when you first open it. This water is perfectly safe to drink. If you allow the water to sit for a few moments, the cloudiness will slowly dissipate.

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Why is My Water Brown?

After a service outage, water may appear brown due to the disturbance of pipeline sediments in the water main, that may have occurred during the pipeline repair work. Running the faucet or outside hose bib for five minutes will flush the lines, and usually addresses the issue. If the issue persists, call DOW to report it.

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Why is My Water Pressure Low?

This may be caused by a leak on your property or you may have a pressure reducing valve installed on your house that has failed. Another cause may be a leak on the County’s water line, or a fault with the County’s pressure reducing valve, these problems would cause your neighbors to experience pressure loss also. Please call operations at (808) 245-5444 with any questions.