Service Outages
For water emergencies on nights, weekends and holidays, call (808) 241-1711.
For water emergencies during business hours, call (808) 245-5400, option 1.
Reported Outages
- POIPU – Lāwaʻi Road9:00 p.m. (FINAL UPDATE) – Water service has been restored. The scheduled shutdown that was set to begin at 9:30 p.m. has been canceled due to the repair work being completed and water service restored. DOW crews were able to finish the repairs with reduced impact to the affected customers prior to 9:30 p.m. All affected customers have been notified. Mahalo!
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6:00 p.m. (UPDATE) – As DOW crews prepare for the 9:30 p.m. water service shutdown on Lāwaʻi Road, please slow down and be advised of possible lane shifts due to the narrow road conditions in this area. The affected area is on a portion of Lāwaʻi Road, between the Beach House Restaurant and Hoona Road. The shutdown is expected to affect customers on the ocean side of Lāwaʻi Road.
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3:00 p.m. 02-20-2026 POIPU – An emergency water service shutdown is scheduled to begin tonight at 9:30 p.m. on a portion of Lāwaʻi Road, from the Beach House Restaurant to Hoona Road, for approximately 3 to 4 hours. DOW will be repairing the mainline. Please be advised that due to the nature of water main leaks, an emergency shutdown may occur at any time if the leak worsens. The Beach House Restaurant and Kuhio Shores have been notified. To report a leak or water service interruptions, please call: Monday – Friday, 6 a.m. to 4:30 p.m. – 808-245-5444 Monday – Friday, after 4:30 p.m. and Weekends – KPD Dispatch 808-241-1711 - ANAHOLA – Anahola Road, Kamane Road, Maia Road, Pili Kai Road12:30 p.m. (UPDATE) – Water service has been restored.
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9 a.m. – Water will be turned off from 9 a.m. to 3 p.m. for water system upgrades. - KAPAʻA – Hydrant hit near 5481 Waipouli Road11:30 a.m. (FINAL UPDATE) – Water service has been restored.
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10:15 a.m. (UPDATE) – Water service will be turned off for approximately 3 hours in the vicinity of 5481 Waipouli Road. DOW crews are at the scene performing repairs to the hydrant that was struck earlier.
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8:10 a.m. KAPAʻA – We have received a report that a fire hydrant is shooting water in the vicinity of 5481 Waipouli Road. DOW crews are aware of the issue. - LĀWAʻI – Iwipoo Road2:15 p.m. (UPDATE) – Water service has been restored.
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1:50 p.m. 02-17-2026 LAWAI – Emergency water service shutdown on Iwipoo Road, for approximately 3 hours. DOW crews will repair the mainline. Mahalo. - KAPA’A (Wailua Homesteads) – Kokeanu Place12:20 p.m. (UPDATE) – Water service has been restored. Mahalo.
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11:00 a.m. 02-17-2026 KAPA’A (Wailua Homesteads) – Emergency water service shutdown on Kokeanu Place, for approximately 4 hours. DOW crews are repairing the mainline.
Planned Outages
- POIPU – Lāwaʻi Road9:00 p.m. (FINAL UPDATE) – Water service has been restored. The scheduled shutdown that was set to begin at 9:30 p.m. has been canceled due to the repair work being completed and water service restored. DOW crews were able to finish the repairs with reduced impact to the affected customers prior to 9:30 p.m. All affected customers have been notified. Mahalo!
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6:00 p.m. (UPDATE) – As DOW crews prepare for the 9:30 p.m. water service shutdown on Lāwaʻi Road, please slow down and be advised of possible lane shifts due to the narrow road conditions in this area. The affected area is on a portion of Lāwaʻi Road, between the Beach House Restaurant and Hoona Road. The shutdown is expected to affect customers on the ocean side of Lāwaʻi Road.
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3:00 p.m. 02-20-2026 POIPU – An emergency water service shutdown is scheduled to begin tonight at 9:30 p.m. on a portion of Lāwaʻi Road, from the Beach House Restaurant to Hoona Road, for approximately 3 to 4 hours. DOW will be repairing the mainline. Please be advised that due to the nature of water main leaks, an emergency shutdown may occur at any time if the leak worsens. The Beach House Restaurant and Kuhio Shores have been notified. To report a leak or water service interruptions, please call: Monday – Friday, 6 a.m. to 4:30 p.m. – 808-245-5444 Monday – Friday, after 4:30 p.m. and Weekends – KPD Dispatch 808-241-1711 - Overnight water shutdown scheduled in Kōloa on Feb. 24KŌLOA – The Department of Water (DOW) announces an overnight water service shutdown on a portion of Poʻipū Road, from 9 p.m. on Feb. 24 to 5 a.m. on Feb. 25, weather permitting. The affected area is Poʻipū Road, from the intersection of Waikomo Road to the address of 3123 Poʻipū Road; Paanau Road and… Read more: Overnight water shutdown scheduled in Kōloa on Feb. 24
- Water service shutdown scheduled on a portion of Anahola Road on Feb. 18ANAHOLA – The Department of Water (DOW) and contractor Cushnie Construction Company Inc. have scheduled a water service shutdown on a portion of Anahola Road to perform water system improvements. The affected area will be from 4373 and 4374 Anahola Road and extend to Anahola Beach Park. Branching roads affected will be Kamane Road, Maia… Read more: Water service shutdown scheduled on a portion of Anahola Road on Feb. 18
- KAPA’A (Wailua Homesteads)- Water service shutdown and lane closure scheduled for portions of Wailua Homesteads on Jan. 15KAPA’A (Wailua Homesteads)- Water service shutdown and lane closure scheduled for portions of Wailua Homesteads on Jan. 15
- LĪHUʻE – Lalei Place, Palai Street, and Kaana StreetUPDATE: The water service shutdown will be extended until 5 p.m.
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LĪHU‘E – The Department of Water (DOW) announces a scheduled water service shutdown on Wednesday, January 14, from 9 a.m. to 3 p.m., weather permitting, to allow Cushnie Construction Company, Inc. to perform a hydrant and hydrant lateral replacement. During this time, water service will be temporarily unavailable or will have extremely low pressure for affected customers on Lalei Place, a portion of Palai Street, and a portion of Kaana Street. A water buffalo providing potable (drinking) water will be available at the corner of Lalei Place and Palai Street. Customers must bring their own water containers.
When preparing for a service shutdown, customers are advised to take the following steps:
- Store water to meet your needs until water service can be restored.
- Notify neighbors, family and friends about the water service shutdown.
- Those with faulty water heaters should ensure that their water heater does not empty during the shutdown.
FAQs
Hours of Operation
Monday – Friday: 7:45 am – 4:30 pm
To report the service issue during business hours: (808) 245-5444.
After-hours, call Police dispatch: (808) 241-1711. They will contact our standby crew for further investigation.
While DOW crews make every effort to restore water service as quickly and as safely as possible, it is difficult to estimate when service will be restored due to unforeseen issues and necessary water system adjustments.
After a service outage, water may appear cloudy due to tiny air bubbles that are released after being trapped in the water pipes, much like air bubbles seen in a bottle of soda when you first open it. This water is perfectly safe to drink. If you allow the water to sit for a few moments, the cloudiness will slowly dissipate.
After a service outage, water may appear brown due to the disturbance of pipeline sediments in the water main, that may have occurred during the pipeline repair work. Running the faucet or outside hose bib for five minutes will flush the lines, and usually addresses the issue. If the issue persists, call DOW to report it.
This may be caused by a leak on your property or you may have a pressure reducing valve installed on your house that has failed. Another cause may be a leak on the County’s water line, or a fault with the County’s pressure reducing valve, these problems would cause your neighbors to experience pressure loss also. Please call operations at (808) 245-5444 with any questions.