Service Outages
For water emergencies on nights, weekends and holidays, call (808) 241-1711.
For water emergencies during business hours, call (808) 245-5400, option 1.
Reported Outages
- WAIMEA – Oma Road1:15 p.m. (UPDATE) Water service has been restored.
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10:30 a.m. 10-27-2025 WAIMEA – Emergency water service shutdown on Oma Road, due to an electric utility striking a water line. Please allow approximately 3 hours for DOW crews to repair the line. Mahalo. - POʻIPŪ – Poʻipū Road4:50 p.m. (UPDATE) – Water service has been restored. Mahalo.
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3:50 p.m. 10-24-2025 POʻIPŪ – Emergency water service shutdown on a portion of Poʻipū Road, between Waikomo Road and the roundabout, due to a contractor line break. Please allow approximately 2 hours for DOW crews to complete repairs. - WAIMEA – Makeke Road4:50 p.m. (UPDATE) – Water service has been restored on Makeke Road. Please note a lateral that services the Waimea Neighborhood Center, is currently being upgraded. DOW crews have estimated approximately 1-2 hours to complete the upgrade. For all other customers, water service has been restored. Mahalo.
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3:15 p.m. 10-22-2025 WAIMEA – Emergency water service shutdown on a portion of Makeke Road, between Kaumualii Highway and Huakai Road, including the Waimea Neighborhood Center. Please allow approximately 2 hours for repair work on a service lateral. - POʻIPŪ – Hoone Road11: 15 a.m. (UPDATE) – Water service has been restored.
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10:20 a.m. 10-22-2025 POʻIPŪ – Water service has been turned off on a portion of Hoone Road, between Hoowili Road and Kuai Road. A contractor struck a service lateral. Please allow approximately 2 hours for DOW crews to complete repairs. - KAPA’A (Wailua Homesteads) – Puuopae Road, Kalama Rd, Opaeka Road6:45 p.m. (FINAL UPDATE) – Water service has been restored. Mahalo!
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5:15 p.m. (UPDATE) – There was an unexpected delay with the emergency water service shutdown. Water service is now turned off on Puuopae Road and Kalama Road. Opaeka Road may experience low pressure during the shutdown. Please allow approximately 3 hours for the repair. — 3:15 p.m. 10-21-2025 KAPA’A (Wailua Homesteads) – Emergency water service shutdown on Puuopae Road, Kalama Rd, and a portion of Opaeka Road, for approximately 4 hours. DOW crews are repairing the mainline. Mahalo for your patience.
Planned Outages
- KĪLAUEA – Kīlauea Road10:44 a.m. (UPDATE) – Water service has been restored. Mahalo.
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9:40 a.m. 10-23-2025 KĪLAUEA – Water service shutdown on a portion of Kīlauea Road. Affected customers have been notified. - LĀWAʻI – Portion of Kaumualiʻi Highway2:20 p.m. 09-24-25 (UPDATE) – Water service has been restored.
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LĀWAʻI — A water service shutdown has been scheduled on a portion of Kaumualiʻi Highway from Kuli Road to Wawae Road on Wednesday, Sept. 24, 2025, from 9 a.m. to 5 p.m., weather permitting. - KAPAʻA – Portion of Hauaala Rd. (valley side), Makamaka Street and Keapana Road1:05 p.m. 09-11-2025 (FINAL UPDATE) – Water service has been restored.
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Water service shutdown scheduled on a portion of Hauaala Road (valley side) in Kapaʻa on September 11, 2025 KAPAʻA – A water service shutdown has been scheduled on a portion of Hauaala Road (valley side) Makamaka Street and Keapana Road on Thursday, September 11, from 10 a.m. to 1:30 p.m., weather permitting. The purpose of the shutdown is to allow the Department of Water (DOW) to perform a pressure reducing valve replacement on a waterline in the area. Customers located in the affected area are advised to prepare for the water service shutdown by taking the following steps: Store enough water to meet your needs until water service can be restored. Notify family, friends, tenants and neighbors. Those with faulty water heaters should ensure that their water heaters do not empty during the shutdown. Appliances that require water should not be used during the shutdown. Updates to the water service shutdown will be posted at www.kauaiwater.org. For more information, please call the Department of Water at 808-245-5455 or email publicrelations@kauaiwater.org - KALĀHEO – Poʻohiwi Road, Mahiʻai Street, Keoki Place, Ohana ‘Āina Place, a Portion of Puʻuwai Road, and a Portion of Lae Road2:00 p.m. (UPDATE) – Water service has been restored.
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KALĀHEO – The Department of Water (DOW) announces a water service shutdown on Poʻohiwi Road, Mahiʻai Street, Keoki Place, Ohana ‘Āina Place, an upper portion of Puʻuwai Road (including branching roads), and an upper portion of Lae Road on August 28, from 9 a.m. to 3 p.m., weather permitting. Water service will be turned off to perform a replacement of a PRV. Customers can also expect an intermittent series of high and low pressure in some areas, during the shutdown. Customers located in the affected area are advised to prepare for the water service shutdown by taking the following steps: Store enough water to meet your needs until water service can be restored. Notify family, friends, tenants and neighbors. Those with faulty water heaters should ensure that their water heaters do not empty during the shutdown. Updates to the water service shutdown will be posted at www.kauaiwater.org. For more information, please call the Department of Water at 808-245-5455 or email publicrelations@kauaiwater.org. - Water Service Shutdown Scheduled on Waipouli Road, Kualapa Place, Kini Place, a Portion of Hauiki Road, and an Upper Portion of Olohena Road on August 27KAPAʻA – Water has been restored.
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When preparing for a service shutdown, customers are advised to take the following steps:
- Store water to meet your needs until water service can be restored.
- Notify neighbors, family and friends about the water service shutdown.
- Those with faulty water heaters should ensure that their water heater does not empty during the shutdown.
FAQs
Hours of Operation
Monday – Friday: 7:45 am – 4:30 pm
To report the service issue during business hours: (808) 245-5444.
After-hours, call Police dispatch: (808) 241-1711. They will contact our standby crew for further investigation.
While DOW crews make every effort to restore water service as quickly and as safely as possible, it is difficult to estimate when service will be restored due to unforeseen issues and necessary water system adjustments.
After a service outage, water may appear cloudy due to tiny air bubbles that are released after being trapped in the water pipes, much like air bubbles seen in a bottle of soda when you first open it. This water is perfectly safe to drink. If you allow the water to sit for a few moments, the cloudiness will slowly dissipate.
After a service outage, water may appear brown due to the disturbance of pipeline sediments in the water main, that may have occurred during the pipeline repair work. Running the faucet or outside hose bib for five minutes will flush the lines, and usually addresses the issue. If the issue persists, call DOW to report it.
This may be caused by a leak on your property or you may have a pressure reducing valve installed on your house that has failed. Another cause may be a leak on the County’s water line, or a fault with the County’s pressure reducing valve, these problems would cause your neighbors to experience pressure loss also. Please call operations at (808) 245-5444 with any questions.