Service Outages
For water emergencies on nights, weekends and holidays, call (808) 241-1711.
For water emergencies during business hours, call (808) 245-5400, option 1.
Reported Outages
- KAPAʻA (Wailua Houselots) – Nonou Road4:30 p.m. (UPDATE) – Water service has been restored.
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2:20 p.m. – Water service shutdown on Nonou Road for approximately 4 hours due to a contractor accidentally breaking a water line. DOW crews are at the scene working as quickly as possible to restore water service to the affected area. Updates will be posted here. - KŌLOA – Lau Nahele Street6:25 p.m. (UPDATE) – Water service has been restored.
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1:20 p.m. – Water service is unavailable on Lau Nahele Street in the Poʻipū area due to a contractor accidentally turning off a valve, and is expected to be restored in approximately 5 hours. Updates will be posted here. - KALĀHEO – Ai Road4:10 p.m. (UPDATE) – Water service has been restored.
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12:50 p.m. 11-18-2025 KALĀHEO – Emergency water service shutdown on Ai Road for approximately 2 hours. DOW crews are repairing the mainline. Mahalo. - KEKAHA – Elepaio Road12:30 p.m. (UPDATE) – The hydrant that was hit is now “out of service.” Please exercise caution when traveling through this area as the road is currently flooded.
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9:35 a.m. – We have received reports of a hydrant that was hit on Elepaio Road. DOW crews are en route to investigate. Updates will be posted here. - KAPAʻA – Moalepe Road2:35 p.m. (FINAL UPDATE) – Water service has been restored.
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1:30 p.m. (UPDATE) – Please allow approximately 3 hours for repair work on the mainline.
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12:30 p.m. 11-16-2026 KAPAʻA – Emergency water service shutdown for Moalepe Road. Mainline repair work. An update will be posted when available. Mahalo.
Planned Outages
- KAPA’A – Haleilio Road, Kaulana Road, and Kihei Road7 p.m. (UPDATE) – Water service is being restored. Please allow 30 minutes for restoration. DOW crews are currently flushing the lines. Mahalo for your continued patience!
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6:30 p.m. (UPDATE) – DOW crews are anticipating restoration in approximately 1 hour.
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5:50 p.m. (UPDATE) – DOW crews anticipate an earlier restoration of water service. Another update will be posted at 6:30 p.m.
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–Water service interruption on a portion of Haleilio Road, Kaulana Road, and Kihei Road on Nov. 12– KAPAʻA (Wailua Houselots) – The Department of Water (DOW) will be upgrading the water system on Wednesday, November 12, 2025, from 9 a.m. to 9 p.m., weather permitting. During this time, affected areas will experience low pressure, and periods of no water may occur during peak usage hours. Affected Areas: • Portion of Haleilio Road, from the Sleeping Giant Trailhead to Kaulana Road • Kaulana Road • Portion of Kihei Road, from Kaulana Road to the cul-de-sac Additional locations notified directly by DOW crews: • One residence on Nonou Road • Opaekaʻa Falls Lookout restrooms on Kuamoʻo Road Customers located in the affected areas are advised to prepare by taking the following steps: • Store enough water to meet your needs until water service is restored. • Notify family, friends, tenants, and neighbors. • Ensure water heaters do not empty, especially if they are faulty. • Avoid using appliances that require water during the upgrade. Updates to the water system upgrade will be posted at www.kauaiwater.org. For more information, please contact the Department of Water at 808-245-5455 or email publicrelations@kauaiwater.org. Mahalo. - KĪLAUEA – Kīlauea Road10:44 a.m. (UPDATE) – Water service has been restored. Mahalo.
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9:40 a.m. 10-23-2025 KĪLAUEA – Water service shutdown on a portion of Kīlauea Road. Affected customers have been notified. - LĀWAʻI – Portion of Kaumualiʻi Highway2:20 p.m. 09-24-25 (UPDATE) – Water service has been restored.
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LĀWAʻI — A water service shutdown has been scheduled on a portion of Kaumualiʻi Highway from Kuli Road to Wawae Road on Wednesday, Sept. 24, 2025, from 9 a.m. to 5 p.m., weather permitting. - KAPAʻA – Portion of Hauaala Rd. (valley side), Makamaka Street and Keapana Road1:05 p.m. 09-11-2025 (FINAL UPDATE) – Water service has been restored.
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Water service shutdown scheduled on a portion of Hauaala Road (valley side) in Kapaʻa on September 11, 2025 KAPAʻA – A water service shutdown has been scheduled on a portion of Hauaala Road (valley side) Makamaka Street and Keapana Road on Thursday, September 11, from 10 a.m. to 1:30 p.m., weather permitting. The purpose of the shutdown is to allow the Department of Water (DOW) to perform a pressure reducing valve replacement on a waterline in the area. Customers located in the affected area are advised to prepare for the water service shutdown by taking the following steps: Store enough water to meet your needs until water service can be restored. Notify family, friends, tenants and neighbors. Those with faulty water heaters should ensure that their water heaters do not empty during the shutdown. Appliances that require water should not be used during the shutdown. Updates to the water service shutdown will be posted at www.kauaiwater.org. For more information, please call the Department of Water at 808-245-5455 or email publicrelations@kauaiwater.org - KALĀHEO – Poʻohiwi Road, Mahiʻai Street, Keoki Place, Ohana ‘Āina Place, a Portion of Puʻuwai Road, and a Portion of Lae Road2:00 p.m. (UPDATE) – Water service has been restored.
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KALĀHEO – The Department of Water (DOW) announces a water service shutdown on Poʻohiwi Road, Mahiʻai Street, Keoki Place, Ohana ‘Āina Place, an upper portion of Puʻuwai Road (including branching roads), and an upper portion of Lae Road on August 28, from 9 a.m. to 3 p.m., weather permitting. Water service will be turned off to perform a replacement of a PRV. Customers can also expect an intermittent series of high and low pressure in some areas, during the shutdown. Customers located in the affected area are advised to prepare for the water service shutdown by taking the following steps: Store enough water to meet your needs until water service can be restored. Notify family, friends, tenants and neighbors. Those with faulty water heaters should ensure that their water heaters do not empty during the shutdown. Updates to the water service shutdown will be posted at www.kauaiwater.org. For more information, please call the Department of Water at 808-245-5455 or email publicrelations@kauaiwater.org.
When preparing for a service shutdown, customers are advised to take the following steps:
- Store water to meet your needs until water service can be restored.
- Notify neighbors, family and friends about the water service shutdown.
- Those with faulty water heaters should ensure that their water heater does not empty during the shutdown.
FAQs
Hours of Operation
Monday – Friday: 7:45 am – 4:30 pm
To report the service issue during business hours: (808) 245-5444.
After-hours, call Police dispatch: (808) 241-1711. They will contact our standby crew for further investigation.
While DOW crews make every effort to restore water service as quickly and as safely as possible, it is difficult to estimate when service will be restored due to unforeseen issues and necessary water system adjustments.
After a service outage, water may appear cloudy due to tiny air bubbles that are released after being trapped in the water pipes, much like air bubbles seen in a bottle of soda when you first open it. This water is perfectly safe to drink. If you allow the water to sit for a few moments, the cloudiness will slowly dissipate.
After a service outage, water may appear brown due to the disturbance of pipeline sediments in the water main, that may have occurred during the pipeline repair work. Running the faucet or outside hose bib for five minutes will flush the lines, and usually addresses the issue. If the issue persists, call DOW to report it.
This may be caused by a leak on your property or you may have a pressure reducing valve installed on your house that has failed. Another cause may be a leak on the County’s water line, or a fault with the County’s pressure reducing valve, these problems would cause your neighbors to experience pressure loss also. Please call operations at (808) 245-5444 with any questions.