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Service Outages
For water emergencies on nights, weekends and holidays, call (808) 241-1711.
For water emergencies during business hours, call (808) 245-5400, option 1.
Reported Outages
- KEKAHA – Nene Road11:15 a.m. (UPDATE) – Water service shutdown on Nene Road and a portion of Kaumualiʻi Highway for ~2-3 hours due to a water main break.
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9:55 a.m. – We have received a report of a leak causing water to flood the street on Nene Road, on the portion closest to Kaumualiʻi Highway. DOW crews are en route to investigate the issue. Updates will be posted here. - KAPA’A (Wailua Houselots) – Upper Haleilio Road, Kaulana Road, Kihei Road, Upper Nonou Road.12-12-2025 – (FINAL UPDATE) Overnight repair work on the mainline has been completed. Customers experiencing water service issues may call the DOW troubleshooting line at 808-245-5444. Mahalo.
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6 p.m. 12-11-2025 KAPA’A (Wailua Houselots) – An emergency water service shutdown has been scheduled. The repair work will begin tonight at 9:30 p.m. and will affect a portion of Haleilio Road (from the Sleeping Giant Trailhead to Kaulana Road), Kaulana Road, a portion of Kihei Road, and two houses on upper Nonou Road. A break in the water line, located in a cross-valley (cross-country) section of the water system has been identified. The repair is estimated to take approximately 5 hours and will require additional time for water to flow through the system. In addition, DOW crews will flush the lines through hydrants once the repair is completed, and will return tomorrow for a second round of flushing and further troubleshooting of water pressure, as needed. A water buffalo providing potable water will be available at Wailua Houselots Park, located at 4988 Nonou Road, Kapa’a. Customers must bring their own water containers. Updates will be posted here. - KEKAHA – Amakihi Place11:08 a.m. – Emergency water service shutdown on Amakihi Place for ~1-2 hours. DOW crews are at the scene repairing a water line break.
- KAPA’A (Wailua Houselots) – Haleilio Road, Kaulana Road, Kihei Road6:30 a.m. 12-11-2025 (FINAL UPDATE) – Water service has been restored. A late-night water line break caused an emergency water service shutdown. Customers still experiencing issues may call the troubleshooting line at 808-245-5444. Mahalo.
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5:30 a.m. 12-11-2025 (UPDATE) – DOW crews are currently flushing the system. A water buffalo is available at Wailua Houselots Park, located at 4988 Nonou Road, Kapaa. Customers must bring their own water containers.
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11:30 p.m. 12-10-2025 (UPDATE) – Emergency water service shutdown has been issued to repair a leak in the mainline. The affected area is a portion of Haleilio Road from the Sleeping Giant Trailhead to Kaulana Road, Kaulana Road, and a portion of Kihei Road. A water buffalo with potable water is available at Wailua Houselots Park located at 4988 Nonou Road, Kapaa. Customers must bring their own water containers. The repair is estimated to take approximately 5 hours and will require additional time for water to flow through the system. In addition, DOW will flush the lines through hydrants once the repair is completed and will return tomorrow for a second round of flushing and further troubleshooting of water pressure, as needed.
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7:45 p.m. (UPDATE) – Potable water will be available by 8:30 p.m. at the Wailua Houselots Park at 4988 Nonou Road, Kapaa (location map provided below). Customers must bring their own water containers. A DOW plant crew is on-site troubleshooting pressure valves, and will return in the morning, as needed.
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7:15 p.m. (UPDATE) – Water buffalo will be staged by 8:30 p.m. at the Wailua Houselots Park. Next update will be posted at 7:45 p.m.
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6:25 p.m. (UPDATE) – A water buffalo will be deployed and is currently estimated to be staged by 9:30 p.m. More details, including a map of the water buffalo location, will be posted here within the next hour.
Affected areas are a portion of Haleilio Road from the Sleeping Giant Trailhead to Kaulana Road, Kaulana Road, and a portion of Kihei Road. The DOW Plant Crew is on-site and making further adjustments to the pressure valves. Customers continue to experience very low water pressure as the water slowly moves through the lines.
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1:30 p.m. (UPDATE) – DOW is currently troubleshooting air in the water line which is causing periods of low water pressure for residents. In general, one reason pressure can fluctuate is when water flows in pipes that run cross valleys or up and down hills. Mahalo for your continued patience.
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9 a.m. 12-10-2025 KAPA’A (Wailua Houselots) – Reports of low water pressure, or no water service for some customers near the Sleeping Giant Trailhead on Haleilio Road. This water line also services Kaulana Road, and Kihei Road. DOW crews have been dispatched to investigate the issue. Updates will be posted here. - WAINIHA – Kūhiō Highway (Wainiha Country Market)12:30 p.m. (UPDATE) – This issue has been resolved.
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10:30 a.m. – The Department of Water (DOW) has received reports of a leak on Kūhiō Highway, in front of the Wainiha Country Market. DOW crews are en route to assess the situation. Updates will be posted here.
Planned Outages
- KAPA’A (Wailua Houselots) – Upper Haleilio Road, Kaulana Road, Kihei Road, Upper Nonou Road.12-12-2025 – (FINAL UPDATE) Overnight repair work on the mainline has been completed. Customers experiencing water service issues may call the DOW troubleshooting line at 808-245-5444. Mahalo.
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6 p.m. 12-11-2025 KAPA’A (Wailua Houselots) – An emergency water service shutdown has been scheduled. The repair work will begin tonight at 9:30 p.m. and will affect a portion of Haleilio Road (from the Sleeping Giant Trailhead to Kaulana Road), Kaulana Road, a portion of Kihei Road, and two houses on upper Nonou Road. A break in the water line, located in a cross-valley (cross-country) section of the water system has been identified. The repair is estimated to take approximately 5 hours and will require additional time for water to flow through the system. In addition, DOW crews will flush the lines through hydrants once the repair is completed, and will return tomorrow for a second round of flushing and further troubleshooting of water pressure, as needed. A water buffalo providing potable water will be available at Wailua Houselots Park, located at 4988 Nonou Road, Kapa’a. Customers must bring their own water containers. Updates will be posted here. - KAPA’A – Haleilio Road, Kaulana Road, and Kihei Road7 p.m. (UPDATE) – Water service is being restored. Please allow 30 minutes for restoration. DOW crews are currently flushing the lines. Mahalo for your continued patience!
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6:30 p.m. (UPDATE) – DOW crews are anticipating restoration in approximately 1 hour.
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5:50 p.m. (UPDATE) – DOW crews anticipate an earlier restoration of water service. Another update will be posted at 6:30 p.m.
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–Water service interruption on a portion of Haleilio Road, Kaulana Road, and Kihei Road on Nov. 12– KAPAʻA (Wailua Houselots) – The Department of Water (DOW) will be upgrading the water system on Wednesday, November 12, 2025, from 9 a.m. to 9 p.m., weather permitting. During this time, affected areas will experience low pressure, and periods of no water may occur during peak usage hours. Affected Areas: • Portion of Haleilio Road, from the Sleeping Giant Trailhead to Kaulana Road • Kaulana Road • Portion of Kihei Road, from Kaulana Road to the cul-de-sac Additional locations notified directly by DOW crews: • One residence on Nonou Road • Opaekaʻa Falls Lookout restrooms on Kuamoʻo Road Customers located in the affected areas are advised to prepare by taking the following steps: • Store enough water to meet your needs until water service is restored. • Notify family, friends, tenants, and neighbors. • Ensure water heaters do not empty, especially if they are faulty. • Avoid using appliances that require water during the upgrade. Updates to the water system upgrade will be posted at www.kauaiwater.org. For more information, please contact the Department of Water at 808-245-5455 or email publicrelations@kauaiwater.org. Mahalo. - KĪLAUEA – Kīlauea Road10:44 a.m. (UPDATE) – Water service has been restored. Mahalo.
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9:40 a.m. 10-23-2025 KĪLAUEA – Water service shutdown on a portion of Kīlauea Road. Affected customers have been notified. - LĀWAʻI – Portion of Kaumualiʻi Highway2:20 p.m. 09-24-25 (UPDATE) – Water service has been restored.
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LĀWAʻI — A water service shutdown has been scheduled on a portion of Kaumualiʻi Highway from Kuli Road to Wawae Road on Wednesday, Sept. 24, 2025, from 9 a.m. to 5 p.m., weather permitting. - KAPAʻA – Portion of Hauaala Rd. (valley side), Makamaka Street and Keapana Road1:05 p.m. 09-11-2025 (FINAL UPDATE) – Water service has been restored.
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Water service shutdown scheduled on a portion of Hauaala Road (valley side) in Kapaʻa on September 11, 2025 KAPAʻA – A water service shutdown has been scheduled on a portion of Hauaala Road (valley side) Makamaka Street and Keapana Road on Thursday, September 11, from 10 a.m. to 1:30 p.m., weather permitting. The purpose of the shutdown is to allow the Department of Water (DOW) to perform a pressure reducing valve replacement on a waterline in the area. Customers located in the affected area are advised to prepare for the water service shutdown by taking the following steps: Store enough water to meet your needs until water service can be restored. Notify family, friends, tenants and neighbors. Those with faulty water heaters should ensure that their water heaters do not empty during the shutdown. Appliances that require water should not be used during the shutdown. Updates to the water service shutdown will be posted at www.kauaiwater.org. For more information, please call the Department of Water at 808-245-5455 or email publicrelations@kauaiwater.org
When preparing for a service shutdown, customers are advised to take the following steps:
- Store water to meet your needs until water service can be restored.
- Notify neighbors, family and friends about the water service shutdown.
- Those with faulty water heaters should ensure that their water heater does not empty during the shutdown.
FAQs
Hours of Operation
Monday – Friday: 7:45 am – 4:30 pm
To report the service issue during business hours: (808) 245-5444.
After-hours, call Police dispatch: (808) 241-1711. They will contact our standby crew for further investigation.
While DOW crews make every effort to restore water service as quickly and as safely as possible, it is difficult to estimate when service will be restored due to unforeseen issues and necessary water system adjustments.
After a service outage, water may appear cloudy due to tiny air bubbles that are released after being trapped in the water pipes, much like air bubbles seen in a bottle of soda when you first open it. This water is perfectly safe to drink. If you allow the water to sit for a few moments, the cloudiness will slowly dissipate.
After a service outage, water may appear brown due to the disturbance of pipeline sediments in the water main, that may have occurred during the pipeline repair work. Running the faucet or outside hose bib for five minutes will flush the lines, and usually addresses the issue. If the issue persists, call DOW to report it.
This may be caused by a leak on your property or you may have a pressure reducing valve installed on your house that has failed. Another cause may be a leak on the County’s water line, or a fault with the County’s pressure reducing valve, these problems would cause your neighbors to experience pressure loss also. Please call operations at (808) 245-5444 with any questions.