Service Outages, Reported Outages, Planned Outages
(Closed on Tues., Nov. 3 in observance of General Election Day Holiday. For water service emergencies, troubleshooting, or to report a leak, call KPD non-emergency line at 808-241-1711, or 808-245-5444)
For water emergencies on nights, weekends and holidays, call (808) 241-1711.
For water emergencies during business hours, call (808) 245-5400, option 1.
Reported Outages
- HANALEI – Weke Road, Hee Road, Amaama Road2:30 p.m. (UPDATE) – Water service has been restored. — 1:35 p.m. – Emergency water service shutdown on a portion of Weke Road (between Anae Road and Malolo Road), including Hee Road and Amaama Road, until approximately 4 p.m. DOW crews are repairing a service… Read more: HANALEI – Weke Road, Hee Road, Amaama Road
- KALĀHEO – Waha Road12:30 p.m. – Emergency water service shutdown on a portion of lower Waha Road, in the vicinity of Lauoho Road, until approximately 2:30 p.m. DOW crews are repairing the mainline.
- HĀʻENA-WAINIHA2 p.m. 10-28-2026 – There is a water service issue affecting customers in the Haena-Wainiha service area. Customers may experience low pressure and no water. DOW crews have been dispatched to assess the situation. Updates will be posted as they become available.
- LĪHUʻE – Milikeleka Place12:55 p.m. (UPDATE) – Water service shutdown has been extended until approximately 2:15 p.m., due to complications with the repair.
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12:30 p.m. (UPDATE) – Water service has been restored. Mahalo.
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11:20 a.m. – Emergency water service shut down on Milikeleka Place until approximately 1 p.m. DOW crews are repairing a service lateral leak. - KŌLOA – Kapau Road1:15 p.m. (UPDATE) – Water service has been restored. Mahalo.
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11:05 a.m. – Emergency water service shutdown on Kapau Road until approximately 2 p.m. DOW crews are repairing a mainline leak.
Planned Outages
- URGENT REMINDER: Water conservation in effect for KauaʻiLĪHUʻE – The Department of Kauai (DOW) reminds its customers of the island wide water conservation notice. Water pumps are running on emergency powered generators. To avoid a water outage, DOW urges its customers to limit water to essential needs only, including cooking, drinking, personal hygiene, laundry, and sanitation. Water conservation measures include turning off… Read more: URGENT REMINDER: Water conservation in effect for Kauaʻi
- Overnight water service shutdown on a portion of Umi Street on September 2-36:30 a.m. 09-03-2026 LĪHUʻĒ (UPDATE) – Water service was restored at 4 a.m.
— - Overnight water shutdown for a portion of Kiahuna Plantation Drive on September 2-36:30 a.m. 09-03-2026 POʻIPŪ (UPDATE) – Water service was restored at 5 a.m. Mahalo.
— - 5 p.m. UPDATE: One-lane road closure reopens on Kaapuni Road5 p.m. Aug. 19 UPDATE: DOW has completed the system upgrade work and all lanes have reopened near Kapahi Park, on a portion of Kaapuni Road near the intersection of Kaapuni Road, Kawaihau Road, and Kapahi Road.
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KAPAʻA – The Department of Water (DOW) and its Contractor, Hawaiian Dredging Construction Co., will perform water system upgrade work on Kaapuni Road on Wednesday, August 19, from 9 a.m. to 5 p.m. A one-lane road closure will be in effect near Kapahi Park, on a portion of Kaapuni Road near the intersection of Kaapuni Road, Kawaihau Road, and Kapahi Road. - Water conservation notice lifted for Hanapepe-Eleele and Kekaha service areasHANAPEPE/KEKAHA – The Department of Water (DOW) has lifted the water conservation notice for the Hanapepe-Eleele and Kekaha service areas. Customers may now resume normal water use. Mahalo to Hanapepe, Eleele, and Kekaha for your water conservation efforts during the notice period.###
When preparing for a service shutdown, customers are advised to take the following steps:
- Store water to meet your needs until water service can be restored.
- Notify neighbors, family and friends about the water service shutdown.
- Those with faulty water heaters should ensure that their water heater does not empty during the shutdown.
FAQs
Hours of Operation
Monday – Friday: 7:45 am – 4:30 pm
To report the service issue during business hours: (808) 245-5444.
After-hours, call Police dispatch: (808) 241-1711. They will contact our standby crew for further investigation.
While DOW crews make every effort to restore water service as quickly and as safely as possible, it is difficult to estimate when service will be restored due to unforeseen issues and necessary water system adjustments.
After a service outage, water may appear cloudy due to tiny air bubbles that are released after being trapped in the water pipes, much like air bubbles seen in a bottle of soda when you first open it. This water is perfectly safe to drink. If you allow the water to sit for a few moments, the cloudiness will slowly dissipate.
After a service outage, water may appear brown due to the disturbance of pipeline sediments in the water main, that may have occurred during the pipeline repair work. Running the faucet or outside hose bib for five minutes will flush the lines, and usually addresses the issue. If the issue persists, call DOW to report it.
This may be caused by a leak on your property or you may have a pressure reducing valve installed on your house that has failed. Another cause may be a leak on the County’s water line, or a fault with the County’s pressure reducing valve, these problems would cause your neighbors to experience pressure loss also. Please call operations at (808) 245-5444 with any questions.