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Service Outages

For water emergencies on nights, weekends and holidays, call (808) 241-1711.
For water emergencies during business hours, call (808) 245-5400, option 1.

Reported Outages

  • KAPA’A – Kipuni Place & Kipuni Way
    12:45 p.m. (UPDATE): Water service is now restored.
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    11:15 a.m. – Emergency water shutdown for businesses on Kipuni Place and Kipuni Way. Water shutdown will be for ~2 to 3 hours due to a break in the water line. Updates will be posted here.
  • LIHUʻE – Kauaʻi Community College (KCC)
    5:45 p.m. 12-25-2025 LIHUʻE – Reports of a leaking backflow device, located in the parking lot of Kauaʻi Community College (KCC), 3-1901 Kaumualii Hwy, Lihue, HI 96766. This device is on the consumer side of the water meter. We are reaching out to KCC to… Read more: LIHUʻE – Kauaʻi Community College (KCC)
  • KALĀHEO – Kuli Road
    10:30 a.m. 12-23-2025 KALĀHEO – A water line has been struck near 4568 Kuli Road. DOW crews are en route. Photo of struck water line. Photo credit: PW.
  • HANAPĒPĒ – Lokokai Road (Salt Pond Beach Park)
    1:30 p.m. (UPDATE) – Water service has been restored to Salt Pond Beach Park.— 11:30 a.m. – Water service will be unavailable on Lokokai Road for ~2-3 hours while DOW crews perform repairs to a pressure release valve. This will affect water service at Salt… Read more: HANAPĒPĒ – Lokokai Road (Salt Pond Beach Park)
  • LIHUʻE – Kūhiō Highway
    9:25 a.m. (UPDATE) – Water service has been restored.
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    8:45 a.m. 12-22-2025 LIHUʻE – Water service is now turned off for a portion on Kūhiō Highway, for approximately 2 hours, to do repair work on the water line. The four affected buildings have been notified by DOW crews. For water service issues, please call 808-245-5444.

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Planned Outages

  • Overnight water shutdown scheduled for a portion of Poʻipū Road on Dec. 16
    KŌLOA – The Department of Water (DOW) announces an overnight water service shutdown on a portion of Poʻipū Road, from 9 p.m. on Dec. 16 to 5 a.m. on Dec. 17, weather permitting. The affected area is Poʻipū Road, from the intersection of Waikomo Road, to the address of 3123 Poʻipū Road. The water service… Read more: Overnight water shutdown scheduled for a portion of Poʻipū Road on Dec. 16
  • KAPA’A (Wailua Houselots) – Upper Haleilio Road, Kaulana Road, Kihei Road, Upper Nonou Road.
    12-12-2025 – (FINAL UPDATE) Overnight repair work on the mainline has been completed. Customers experiencing water service issues may call the DOW troubleshooting line at 808-245-5444. Mahalo.
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    6 p.m. 12-11-2025 KAPA’A (Wailua Houselots) – An emergency water service shutdown has been scheduled. The repair work will begin tonight at 9:30 p.m. and will affect a portion of Haleilio Road (from the Sleeping Giant Trailhead to Kaulana Road), Kaulana Road, a portion of Kihei Road, and two houses on upper Nonou Road. A break in the water line, located in a cross-valley (cross-country) section of the water system has been identified. The repair is estimated to take approximately 5 hours and will require additional time for water to flow through the system. In addition, DOW crews will flush the lines through hydrants once the repair is completed, and will return tomorrow for a second round of flushing and further troubleshooting of water pressure, as needed. A water buffalo providing potable water will be available at Wailua Houselots Park, located at 4988 Nonou Road, Kapa’a. Customers must bring their own water containers. Updates will be posted here.
  • KAPA’A – Haleilio Road, Kaulana Road, and Kihei Road
    7 p.m. (UPDATE) – Water service is being restored. Please allow 30 minutes for restoration. DOW crews are currently flushing the lines. Mahalo for your continued patience!
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    6:30 p.m. (UPDATE) – DOW crews are anticipating restoration in approximately 1 hour.
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    5:50 p.m. (UPDATE) – DOW crews anticipate an earlier restoration of water service. Another update will be posted at 6:30 p.m.
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    –Water service interruption on a portion of Haleilio Road, Kaulana Road, and Kihei Road on Nov. 12– KAPAʻA (Wailua Houselots) – The Department of Water (DOW) will be upgrading the water system on Wednesday, November 12, 2025, from 9 a.m. to 9 p.m., weather permitting. During this time, affected areas will experience low pressure, and periods of no water may occur during peak usage hours. Affected Areas: • Portion of Haleilio Road, from the Sleeping Giant Trailhead to Kaulana Road • Kaulana Road • Portion of Kihei Road, from Kaulana Road to the cul-de-sac Additional locations notified directly by DOW crews: • One residence on Nonou Road • Opaekaʻa Falls Lookout restrooms on Kuamoʻo Road Customers located in the affected areas are advised to prepare by taking the following steps: • Store enough water to meet your needs until water service is restored. • Notify family, friends, tenants, and neighbors. • Ensure water heaters do not empty, especially if they are faulty. • Avoid using appliances that require water during the upgrade. Updates to the water system upgrade will be posted at www.kauaiwater.org. For more information, please contact the Department of Water at 808-245-5455 or email publicrelations@kauaiwater.org. Mahalo.
  • KĪLAUEA – Kīlauea Road
    10:44 a.m. (UPDATE) – Water service has been restored. Mahalo.
    —
    9:40 a.m. 10-23-2025 KĪLAUEA – Water service shutdown on a portion of Kīlauea Road. Affected customers have been notified.
  • LĀWAʻI – Portion of Kaumualiʻi Highway
    2:20 p.m. 09-24-25 (UPDATE) – Water service has been restored.
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    LĀWAʻI — A water service shutdown has been scheduled on a portion of Kaumualiʻi Highway from Kuli Road to Wawae Road on Wednesday, Sept. 24, 2025, from 9 a.m. to 5 p.m., weather permitting.

When preparing for a service shutdown, customers are advised to take the following steps:

  • Store water to meet your needs until water service can be restored.
  • Notify neighbors, family and friends about the water service shutdown.
  • Those with faulty water heaters should ensure that their water heater does not empty during the shutdown.

FAQs

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Who Do We Call to Report a Service Issue?

Hours of Operation
Monday – Friday: 7:45 am – 4:30 pm

To report the service issue during business hours: (808) 245-5444.

After-hours, call Police dispatch: (808) 241-1711. They will contact our standby crew for further investigation.

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How Long Will the Repairs Take?

While DOW crews make every effort to restore water service as quickly and  as safely as possible, it is difficult to estimate when service will be restored due to unforeseen issues and necessary water system adjustments.

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Why is My Water Cloudy?

After a service outage, water may appear cloudy due to tiny air bubbles that are released after being trapped in the water pipes, much like air bubbles seen in a bottle of soda when you first open it. This water is perfectly safe to drink. If you allow the water to sit for a few moments, the cloudiness will slowly dissipate.

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Why is My Water Brown?

After a service outage, water may appear brown due to the disturbance of pipeline sediments in the water main, that may have occurred during the pipeline repair work. Running the faucet or outside hose bib for five minutes will flush the lines, and usually addresses the issue. If the issue persists, call DOW to report it.

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Why is My Water Pressure Low?

This may be caused by a leak on your property or you may have a pressure reducing valve installed on your house that has failed. Another cause may be a leak on the County’s water line, or a fault with the County’s pressure reducing valve, these problems would cause your neighbors to experience pressure loss also. Please call operations at (808) 245-5444 with any questions.