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Service Outages, Reported Outages, Planned Outages

Service Outages

For water emergencies on nights, weekends and holidays, call (808) 241-1711.
For water emergencies during business hours, call (808) 245-5400, option 1.

Reported Outages

  • KAPA’A – Kula Mauu Street
    9:25 p.m. (UPDATE) – Water service has been restored. Mahalo.
    —
    7:45 p.m. 09-06-2026 KAPA’A – Emergency water service shutdown in the vicinity of 5464 Kula Mauu Street (between Olopua Street and Kahana Street), for approximately 3 hours. DOW crews are repairing a service lateral.
  • PUHI – Kaumualii Highway
    8:50 p.m. PUHI – Struck hydrant has been repaired. Earlier, a hydrant was struck along Kaumualii Highway in the vicinity of Puhi Road.
  • POIPU – Pane Road
    10:45 p.m. (UPDATE) – Water service has been restored. Mahalo.
    —
    8 p.m. 09-04-2026 POIPU – Emergency water service shutdown on Pane Rd., for approximately 3 hrs. for a service lateral repair.
  • KAPA’A – Lehua Street
    4:45 p.m. 09-04-2026 KAPA’A – A hydrant was struck on Lehua Street. Customers in the vicinity will experience low pressure, and a temporary service outage may occur. Updates will be posted as they become available.
  • KALAHEO – Puu Road, Ihu Road, Ai Road, Lolo Road
    10:20 p.m. (FINAL UPDATE) – Water service has been restored. Mahalo.
    —
    7:45 p.m. (UPDATE) – Emergency water service shutdown on Puu Road from Ai Road to Lolo Road, for approximately 3 hours. DOW crews are repairing the mainline.
    —
    5:00 p.m. 09-01-2026 KALAHEO – Emergency water service shutdown in the vicinity of Puu Road and Ihu Road intersection. Customers on Ihu Road may experience low water pressure. Updates will be posted as they become available.

Sign Up for Alerts

Get notified in the event of a water emergency or severe weather condition by signing up to receive alerts via phone, SMS (text), and/or email.

Planned Outages

  • Overnight water service shutdown on a portion of Umi Street on September 2-3
    6:30 a.m. 09-03-2026 LĪHUʻĒ (UPDATE) – Water service was restored at 4 a.m.
    —
  • Overnight water shutdown for a portion of Kiahuna Plantation Drive on September 2-3
    6:30 a.m. 09-03-2026 POʻIPŪ (UPDATE) – Water service was restored at 5 a.m. Mahalo.
    —
  • 5 p.m. UPDATE: One-lane road closure reopens on Kaapuni Road
    5 p.m. Aug. 19 UPDATE: DOW has completed the system upgrade work and all lanes have reopened near Kapahi Park, on a portion of Kaapuni Road near the intersection of Kaapuni Road, Kawaihau Road, and Kapahi Road.
    —
    KAPAʻA – The Department of Water (DOW) and its Contractor, Hawaiian Dredging Construction Co., will perform water system upgrade work on Kaapuni Road on Wednesday, August 19, from 9 a.m. to 5 p.m. A one-lane road closure will be in effect near Kapahi Park, on a portion of Kaapuni Road near the intersection of Kaapuni Road, Kawaihau Road, and Kapahi Road.
  • Water conservation notice lifted for Hanapepe-Eleele and Kekaha service areas
    HANAPEPE/KEKAHA – The Department of Water (DOW) has lifted the water conservation notice for the Hanapepe-Eleele and Kekaha service areas. Customers may now resume normal water use. Mahalo to Hanapepe, Eleele, and Kekaha for your water conservation efforts during the notice period.###
  • Water conservation notice lifted for Hanalei
    08-17-2026 HANALEI – The Department of Water (DOW) has lifted the water conservation notice for the Hanalei service area. Customers may now resume normal water use. Mahalo. ### Mahalo for your water conservation efforts during the notice period. A conservation notice remains in effect for the Haena-Wainiha service areas.

When preparing for a service shutdown, customers are advised to take the following steps:

  • Store water to meet your needs until water service can be restored.
  • Notify neighbors, family and friends about the water service shutdown.
  • Those with faulty water heaters should ensure that their water heater does not empty during the shutdown.

FAQs

a

Who Do We Call to Report a Service Issue?

Hours of Operation
Monday – Friday: 7:45 am – 4:30 pm

To report the service issue during business hours: (808) 245-5444.

After-hours, call Police dispatch: (808) 241-1711. They will contact our standby crew for further investigation.

a

How Long Will the Repairs Take?

While DOW crews make every effort to restore water service as quickly and  as safely as possible, it is difficult to estimate when service will be restored due to unforeseen issues and necessary water system adjustments.

a

Why is My Water Cloudy?

After a service outage, water may appear cloudy due to tiny air bubbles that are released after being trapped in the water pipes, much like air bubbles seen in a bottle of soda when you first open it. This water is perfectly safe to drink. If you allow the water to sit for a few moments, the cloudiness will slowly dissipate.

a

Why is My Water Brown?

After a service outage, water may appear brown due to the disturbance of pipeline sediments in the water main, that may have occurred during the pipeline repair work. Running the faucet or outside hose bib for five minutes will flush the lines, and usually addresses the issue. If the issue persists, call DOW to report it.

a

Why is My Water Pressure Low?

This may be caused by a leak on your property or you may have a pressure reducing valve installed on your house that has failed. Another cause may be a leak on the County’s water line, or a fault with the County’s pressure reducing valve, these problems would cause your neighbors to experience pressure loss also. Please call operations at (808) 245-5444 with any questions.