Service Outages
For water emergencies on nights, weekends and holidays, call (808) 241-1711.
For water emergencies during business hours, call (808) 245-5400, option 1.
Reported Outages
- KALĀHEO – Alelo Road, Auwae Road2:15 p.m. (UPDATE) – Water service has been restored.
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12:15 p.m. 04-08-2026 KALĀHEO – Emergency water service shutdown on Alelo Road and Auwae Road, for approximately 2 hours. DOW crews are making repairs to the mainline.12:15 p.m. 04-08-2026 KALĀHEO – Emergency water service shutdown on Alelo Road and Auwae Road, for approximately 2 hours. DOW crews are making repairs to the mainline. - KĪLAUEA – Portion of Kīlauea Road12:45 p.m. (UPDATE) – Water service has been restored.— 9:00 a.m. – A water service shutdown is scheduled on a portion of Kīlauea Road, from the area near the intersection with Kauapea Road and ending at the Kīlauea Lighthouse. The water service shutdown will begin… Read more: KĪLAUEA – Portion of Kīlauea Road
- KALĀHEO – Alelo Road12:00 p.m. (UPDATE) – Water service has been restored.
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10:50 a.m. 04-02-2026 KALĀHEO – Emergency water service shutdown on Alelo Road, for approximately 2 hours. DOW crews are repairing a mainline leak. Mahalo. - HANALEI – Weke Road, Hee Road, Amaama Road2:30 p.m. (UPDATE) – Water service has been restored.
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1:55 p.m. 04-01-2026 HANALEI – A contractor has struck a service lateral on Weke Road. An emergency water service shutdown on a portion of Weke Road (between Malolo Road and Anae Road), including Hee Road and Amaama Road is underway to repair the line. The estimated time of the repair is approximately 1 hour. - HANAPĒPĒ – Moi Road, Alii Road3:30 p.m. (UPDATE) – Water service has been restored.
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1:50 p.m. 03-31-2026 HANAPĒPĒ – Emergency water service shutdown on Moi Road and Alii Road, for approximately 3 hours. DOW crews are repairing a leak on the mainline.
Planned Outages
- KĪLAUEA – Scheduled water service shutdown on a portion of Kīlauea Road on April 7, 9am-5pm12:45 p.m. (UPDATE) – Water service has been restored.— A water service shutdown is scheduled on a portion of Kīlauea Road, from the area near the intersection with Kauapea Road and ending at the Kīlauea Lighthouse. The water service shutdown will begin on April 7, 2026, from 9 a.m. and will conclude at 5 p.m.,… Read more: KĪLAUEA – Scheduled water service shutdown on a portion of Kīlauea Road on April 7, 9am-5pm
- Hui Road, Kalalea View Drive03-25-2026 (UPDATE) –
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ANAHOLA – The Department of Water (DOW) is aware that customers on Hui Road and Kalalea View Drive are experiencing intermittently low water pressure due to the recent emergency water service shutdown that occurred last Friday near the Anahola Bridge. Temporary water service for the affected customers is being provided through the Department’s emergency interconnect with the Department of Hawaiian Homelands (DHHL) until final repairs can be completed. DOW is currently awaiting delivery of required repair parts, which are expected to arrive later this week. Repair work will resume once the parts are received, and crews will complete the repairs as quickly and safely as possible. The previous shutdown was necessary after a leak was discovered on the 12-inch mainline. During this period of low pressure, affected customers are encouraged to conserve water and plan accordingly to avoid peak usage hours. DOW appreciates the community’s patience and understanding while repairs are completed. Updates will be posted at www.kauaiwater.org. For more information, please contact the Department of Water at 808-245-5455 or email publicrelations@kauaiwater.org. ### - CORRECTION: Water service shutdown scheduled for portions of Wailua Houselots on March 241:00 p.m. 03-24-2026 (UPDATE) – Water service has been restored. Mahalo!
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March 23 Correction: A previous version of this news release did not include an extended portion of Kihei Road. It has been corrected.
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KAPAʻA (Wailua Houselots) – The Department of Water (DOW) has scheduled a water service shutdown on Tuesday, March 24, 2026, from 9:30 a.m. to approximately 3:00 p.m., weather permitting. The affected areas will be a portion of Haleilio Road (from Sleeping Giant Trailhead to Kaulana Road), Kaulana Road, and a portion of Kihei Road (from the cul-de-sac to Makani Road). The shutdown will allow DOW crews to install a pressure release valve. A water buffalo providing potable (drinking) water will be available at Wailua Houselots Park 4988 Nonou Road. Customers must bring their own water containers. Additional affected areas, not listed above, have been notified directly by DOW crews: One customer on Nonou Road Opaekaʻa Falls Lookout restrooms on Kuamoʻo Road During the shutdown, customers located in the affected areas are advised to prepare by taking the following steps: Store enough water to meet your needs until water service is restored. Notify family, friends, tenants, and neighbors. Ensure water heaters do not empty, especially if they are faulty. Avoid using appliances that require water. For more information, please contact the Department of Water at 808-245-5455 or email publicrelations@kauaiwater.org. - Water service shutdown scheduled for Lihue Townhouse on March 1812:30 p.m. 03-18-2026 (UPDATE) – Water service has been restored.
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LĪHUʻE – The Department of Water (DOW) has scheduled a water service shutdown for Lihue Townhouse at 4156 Rice Street on Wednesday, March 18, 2026, from 9 a.m. to approximately 2:30 p.m., weather permitting. The Lihue Townhouse maintenance department has been notified directly by DOW crews. The shutdown will allow DOW crews to replace a 3-inch gate valve, existing pipe, and a 3-inch meter. During the shutdown, customers located in the affected area are advised to prepare by taking the following steps: · Store enough water to meet your needs until water service is restored. · Notify family, friends, tenants, and neighbors. · Ensure water heaters do not empty, especially if they are faulty. · Avoid using appliances that require water. For more information, please contact the Department of Water at 808-245-5455 or email publicrelations@kauaiwater.org. ### - Overnight water shutdown scheduled in Kōloa on Feb. 24KŌLOA – The Department of Water (DOW) announces an overnight water service shutdown on a portion of Poʻipū Road, from 9 p.m. on Feb. 24 to 5 a.m. on Feb. 25, weather permitting. The affected area is Poʻipū Road, from the intersection of Waikomo Road to the address of 3123 Poʻipū Road; Paanau Road and… Read more: Overnight water shutdown scheduled in Kōloa on Feb. 24
When preparing for a service shutdown, customers are advised to take the following steps:
- Store water to meet your needs until water service can be restored.
- Notify neighbors, family and friends about the water service shutdown.
- Those with faulty water heaters should ensure that their water heater does not empty during the shutdown.
FAQs
Hours of Operation
Monday – Friday: 7:45 am – 4:30 pm
To report the service issue during business hours: (808) 245-5444.
After-hours, call Police dispatch: (808) 241-1711. They will contact our standby crew for further investigation.
While DOW crews make every effort to restore water service as quickly and as safely as possible, it is difficult to estimate when service will be restored due to unforeseen issues and necessary water system adjustments.
After a service outage, water may appear cloudy due to tiny air bubbles that are released after being trapped in the water pipes, much like air bubbles seen in a bottle of soda when you first open it. This water is perfectly safe to drink. If you allow the water to sit for a few moments, the cloudiness will slowly dissipate.
After a service outage, water may appear brown due to the disturbance of pipeline sediments in the water main, that may have occurred during the pipeline repair work. Running the faucet or outside hose bib for five minutes will flush the lines, and usually addresses the issue. If the issue persists, call DOW to report it.
This may be caused by a leak on your property or you may have a pressure reducing valve installed on your house that has failed. Another cause may be a leak on the County’s water line, or a fault with the County’s pressure reducing valve, these problems would cause your neighbors to experience pressure loss also. Please call operations at (808) 245-5444 with any questions.