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Service Outages

For water emergencies on nights, weekends and holidays, call (808) 241-1711.
For water emergencies during business hours, call (808) 245-5400, option 1.

Reported Outages

  • KAPAʻA (Wailua Homesteads) – Nalomeli Place
    11:35 a.m. (UPDATE) – Water service has been restored.
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    10:55 a.m. – Emergency water service shutdown on Nalomeli Place for approximately 3 hours to repair break in main water line.
  • KALĀHEO – Ai Road
    12:10 p.m. (UPDATE) – Water service has been restored.
    —-
    10:55 a.m. – Emergency water service shutdown on Ai Road for 1 to 2 hours due to break in the main water line.
  • ‘ELE’ELE – Kulea Place
    12:35 p.m. (UPDATE) – Water service has been restored.
    —
    11:45 a.m. – Water service shutdown on Kulea Place for approximately 1 hour to allow DOW crews to perform water line repairs.
  • KAPA’A – Papau Place
    1:15 p.m. (UPDATE) – Water service has been restored.
    —
    11:15 a.m. – Emergency water service shutdown on Papau Place for ~3 hours due to break in main water line.
  • KAPA’A (Wailua Homesteads) – Kuamoo Road
    2:55 p.m. (FINAL UPDATE) – Water service has been restored. ⚠️🦺 Caution: A partial lane closure on a portion of Kuamoo Road between Hie Street and Paako Street remains in effect until road repair work has been completed. Please slow down and be prepared to stop. Mahalo.
    —
    12:15 p.m. (UPDATE) – Emergency water service shutdown on a portion of Kuamoo Road between Hie Street and Paako Street, for an estimated 3 more hours. During the shutdown, affected customers should expect no water, low water pressure, or intermittent water service. ⚠️🦺Caution: In addition, there is a partial lane closure on a portion of Kuamoo Road between Hie Street and Paako Street to allow DOW crews to complete the repair. Please slow down and be prepared to stop.
    —
    9:45 a.m. 03-14-2026 KAPA’A (Wailua Homesteads) – Emergency water service shutdown on a portion of Kuamoo Road between Opaeka Road and Hie Street, for an estimated 5 hours. During the shutdown, affected customers should expect no water service, low water pressure, or intermittent water outages. DOW crews are working to repair a mainline break.
    —
    Emergency water service shutdown on a portion of Kuamoo Road. Next update at 9:45 a.m. or sooner.

Sign Up for Alerts

Get notified in the event of a water emergency or severe weather condition by signing up to receive alerts via phone, SMS (text), and/or email.

Planned Outages

  • LĪHUʻE – Scheduled Water Service Shutdown for Lihue Townhouse on March 18
    LĪHUʻE – The Department of Water (DOW) has scheduled a water service shutdown for Lihue Townhouse at 4156 Rice Street on Wednesday, March 18, 2026, from 9 a.m. to approximately 2:30 p.m., weather permitting. The Lihue Townhouse maintenance department has been notified directly by DOW crews. The shutdown will allow DOW crews to replace a… Read more: LĪHUʻE – Scheduled Water Service Shutdown for Lihue Townhouse on March 18
  • Overnight water shutdown scheduled in Kōloa on Feb. 24
    KŌLOA – The Department of Water (DOW) announces an overnight water service shutdown on a portion of Poʻipū Road, from 9 p.m. on Feb. 24 to 5 a.m. on Feb. 25, weather permitting. The affected area is Poʻipū Road, from the intersection of Waikomo Road to the address of 3123 Poʻipū Road; Paanau Road and… Read more: Overnight water shutdown scheduled in Kōloa on Feb. 24
  • POIPU – Lāwaʻi Road
    9:00 p.m. (FINAL UPDATE) – Water service has been restored. The scheduled shutdown that was set to begin at 9:30 p.m. has been canceled due to the repair work being completed and water service restored. DOW crews were able to finish the repairs with reduced impact to the affected customers prior to 9:30 p.m. All affected customers have been notified. Mahalo!
    —
    6:00 p.m. (UPDATE) – As DOW crews prepare for the 9:30 p.m. water service shutdown on Lāwaʻi Road, please slow down and be advised of possible lane shifts due to the narrow road conditions in this area. The affected area is on a portion of Lāwaʻi Road, between the Beach House Restaurant and Hoona Road. The shutdown is expected to affect customers on the ocean side of Lāwaʻi Road.
    —
    3:00 p.m. 02-20-2026 POIPU – An emergency water service shutdown is scheduled to begin tonight at 9:30 p.m. on a portion of Lāwaʻi Road, from the Beach House Restaurant to Hoona Road, for approximately 3 to 4 hours. DOW will be repairing the mainline. Please be advised that due to the nature of water main leaks, an emergency shutdown may occur at any time if the leak worsens. The Beach House Restaurant and Kuhio Shores have been notified. To report a leak or water service interruptions, please call: Monday – Friday, 6 a.m. to 4:30 p.m. – 808-245-5444 Monday – Friday, after 4:30 p.m. and Weekends – KPD Dispatch 808-241-1711
  • Water service shutdown scheduled on a portion of Anahola Road on Feb. 18
    ANAHOLA – The Department of Water (DOW) and contractor Cushnie Construction Company Inc. have scheduled a water service shutdown on a portion of Anahola Road to perform water system improvements. The affected area will be from 4373 and 4374 Anahola Road and extend to Anahola Beach Park. Branching roads affected will be Kamane Road, Maia… Read more: Water service shutdown scheduled on a portion of Anahola Road on Feb. 18
  • KAPA’A (Wailua Homesteads)- Water service shutdown and lane closure scheduled for portions of Wailua Homesteads on Jan. 15
    KAPA’A (Wailua Homesteads)- Water service shutdown and lane closure scheduled for portions of Wailua Homesteads on Jan. 15

When preparing for a service shutdown, customers are advised to take the following steps:

  • Store water to meet your needs until water service can be restored.
  • Notify neighbors, family and friends about the water service shutdown.
  • Those with faulty water heaters should ensure that their water heater does not empty during the shutdown.

FAQs

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Who Do We Call to Report a Service Issue?

Hours of Operation
Monday – Friday: 7:45 am – 4:30 pm

To report the service issue during business hours: (808) 245-5444.

After-hours, call Police dispatch: (808) 241-1711. They will contact our standby crew for further investigation.

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How Long Will the Repairs Take?

While DOW crews make every effort to restore water service as quickly and  as safely as possible, it is difficult to estimate when service will be restored due to unforeseen issues and necessary water system adjustments.

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Why is My Water Cloudy?

After a service outage, water may appear cloudy due to tiny air bubbles that are released after being trapped in the water pipes, much like air bubbles seen in a bottle of soda when you first open it. This water is perfectly safe to drink. If you allow the water to sit for a few moments, the cloudiness will slowly dissipate.

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Why is My Water Brown?

After a service outage, water may appear brown due to the disturbance of pipeline sediments in the water main, that may have occurred during the pipeline repair work. Running the faucet or outside hose bib for five minutes will flush the lines, and usually addresses the issue. If the issue persists, call DOW to report it.

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Why is My Water Pressure Low?

This may be caused by a leak on your property or you may have a pressure reducing valve installed on your house that has failed. Another cause may be a leak on the County’s water line, or a fault with the County’s pressure reducing valve, these problems would cause your neighbors to experience pressure loss also. Please call operations at (808) 245-5444 with any questions.