Service Outages
For water emergencies on nights, weekends and holidays, call (808) 241-1711.
For water emergencies during business hours, call (808) 245-5400, option 1.
Reported Outages
- LĪHUʻE – Kapena Place12:30 p.m. (UPDATE) – Water service has been restored.
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10:30 a.m. – Water service is being turned off on Kapena Place for ~2-3 hours for emergency repairs. - KAPA’A (WAILUA HOMESTEADS)8:30 a.m. (UPDATE) – Low water pressure and/or no water pressure in the Wailua Homesteads was due to a nearby fire hydrant that was struck this morning. DOW crews report that all impacted customers should now have full water service.
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8:00 a.m. – No water reported on Kuhoho St. DOW crews are investigating the issue. Updates will be posted here. - KALĀHEO – Lae Road7:30 p.m. (UPDATE) – Water service has been restored.
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5:00 p.m. – Emergency water service shutdown on a section of Lae Road, between Paniolo Drive to the top of Lae Road. ~3 hours. - KALĀHEO – Papalina Road8:50 p.m. (FINAL UPDATE) – Water service has been restored.
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6:15 p.m. (UPDATE) – The emergency water service shutdown has been extended until 9:00 p.m.
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4:00 p.m. (UPDATE) – The emergency water service shutdown has been extended until 6:30 p.m.
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12:30 p.m. (UPDATE) – Water service is being turned off due to a main line break. Expect water service to be off for ~4 hours.
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11:45 a.m. – We have received reports of a leak on Papalina Road. You may experience low water pressure and/or no water service. DOW crews are en route to investigate the issue. Updates will be provided here. - KAPAʻA (Wailua Houselots) – Nonou Road10:55 a.m. – Water service is now restored.
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10:30 a.m.- Water service is being turned off on a portion of Nonou Road, between Haleilio Road and Eggerking Road, for ~2-3 hours due to an emergency repair on a water line.
Planned Outages
- KAPAʻA – Portion of Olohena Road3:20 p.m. (FINAL UPDATE): Water service has been restored to Olohena Road.
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9:00 a.m. KAPAʻA (Wailua Homesteads) – A water service shutdown is scheduled for August 7, 2025 from 9 a.m. to 5 p.m., weather permitting. This will affect customers on a portion of Olohena Road. - KALĀHEO – Poʻohiwi Road & Portion of Lae Road4:00 p.m. (FINAL UPDATE) – Water service on Po’ohiwi Road and Lae Road has been restored.
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7:00 a.m. 07-23-2025 KALĀHEO – Water service is scheduled to be turned off from 9 a.m. to 5 p.m. on Poʻohiwi Road and a part of Lae Road. - KALĀHEO – Pu’uwai Road & Branching Roads4:45 p.m. 07-23-23 (UPDATE) KALĀHEO – Water service on Po’ohiwi Road and Lae Road has been restored.
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3:00 p.m. 07-23-2025 (UPDATE) KALĀHEO – Water service on Puʻuwai Road and branching roads, has been restored. - REMINDER: Water service shutdown scheduled in Kalāheo July 23 and 24KALĀHEO – The Department of Water (DOW) reminds customers that a water service shutdown is scheduled for parts of Kalāheo, mauka of Kaumualiʻi Highway, on Wednesday, July 23 and Thursday, July 24, from 9 a.m. to 5 p.m., weather permitting. Water service will be turned off for customers to allow the contractor, Hawaiian Dredging Construction Company… Read more: REMINDER: Water service shutdown scheduled in Kalāheo July 23 and 24
- REMINDER: Water service shutdown scheduled for customers in Hanalei on June 25 HANALEI – The Department of Water (DOW) reminds customers that a water service shutdown has been scheduled to take place on Wednesday, June 25, 2025, from 9 a.m. to 4 p.m., weather permitting, for the Hanalei Water Line Improvements Project. The purpose of this project is to replace the aging water main infrastructure to meet… Read more: REMINDER: Water service shutdown scheduled for customers in Hanalei on June 25
When preparing for a service shutdown, customers are advised to take the following steps:
- Store water to meet your needs until water service can be restored.
- Notify neighbors, family and friends about the water service shutdown.
- Those with faulty water heaters should ensure that their water heater does not empty during the shutdown.
FAQs
Hours of Operation
Monday – Friday: 7:45 am – 4:30 pm
To report the service issue during business hours: (808) 245-5444.
After-hours, call Police dispatch: (808) 241-1711. They will contact our standby crew for further investigation.
While DOW crews make every effort to restore water service as quickly and as safely as possible, it is difficult to estimate when service will be restored due to unforeseen issues and necessary water system adjustments.
After a service outage, water may appear cloudy due to tiny air bubbles that are released after being trapped in the water pipes, much like air bubbles seen in a bottle of soda when you first open it. This water is perfectly safe to drink. If you allow the water to sit for a few moments, the cloudiness will slowly dissipate.
After a service outage, water may appear brown due to the disturbance of pipeline sediments in the water main, that may have occurred during the pipeline repair work. Running the faucet or outside hose bib for five minutes will flush the lines, and usually addresses the issue. If the issue persists, call DOW to report it.
This may be caused by a leak on your property or you may have a pressure reducing valve installed on your house that has failed. Another cause may be a leak on the County’s water line, or a fault with the County’s pressure reducing valve, these problems would cause your neighbors to experience pressure loss also. Please call operations at (808) 245-5444 with any questions.