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Service Outages

For water emergencies on nights, weekends and holidays, call (808) 241-1711.
For water emergencies during business hours, call (808) 245-5400, option 1.

Reported Outages

  • Kaumualiʻi Highway
    7:20 p.m. (UPDATE) KEKAHA – Water service has been restored to the affected area.
    —
    6:45 p.m. KEKAHA – Water service is being turned off on Kaumualiʻi Highway, between Aukuʻu Road and Pueo Road in Kekaha.  DOW crews are conducting emergency repairs to a service lateral.  Mahalo for your patience.
  • Apapane Street
    2:35 p.m. LĪHUʻE – Water service has been restored to the affected area.
    —
    12:45 p.m. LĪHUʻE – Water service is being turned off on Apapane Street, from Nokekula Street to Mapu Street, to repair a break in the main line. Mahalo for your patience.
  • Unahe Street
    10:05 a.m. (UPDATE) LĪHUʻE – Water service has been restored.
    —
    8:10 a.m. LĪHUʻE – Water service is being turned off to customers located on a portion of Unahe Street in Līhuʻe, from Uluhui Street to Kaana Street for approximately 2-3 hours. DOW crews are conducting emergency repairs to a main line. Mahalo for your patience.
  • Milo Hae Place
    1:50 p.m. (UPDATE) KŌLOA – Water service is now restored.
    —
    12:00 p.m. KŌLOA – Water service is being turned off on Milo Hae Place for approximately 2 to 3 hours. DOW crews are at the scene performing repairs to a service lateral.
  • Ai Road
    10:30 a.m. KALĀHEO – Water service is being turned off to customers located on Ai Road in Kalāheo for approximately 2-3 hours. DOW crews are conducting emergency repairs to a mainline in the area. Mahalo for your patience.

Sign Up for Alerts

Get notified in the event of a water emergency or severe weather condition by signing up to receive alerts via phone, SMS (text), and/or email.

Planned Outages

  • Puʻu Road
    1:15 p.m. KALĀHEO (UPDATE) – Water service has been restored. — KALĀHEO – Scheduled water service shutdown for Wednesday, April 16, 2025 on a portion of Puu Road, between Papalina Road and Puu Kulana Place, 9 a.m. to 3 p.m.

When preparing for a service shutdown, customers are advised to take the following steps:

  • Store water to meet your needs until water service can be restored.
  • Notify neighbors, family and friends about the water service shutdown.
  • Those with faulty water heaters should ensure that their water heater does not empty during the shutdown.

FAQs

a

Who Do We Call to Report a Service Issue?

To report the service issue during business hours: (808) 245-5444.

After-hours, call Police dispatch: (808) 241-1711. They will contact our standby crew for further investigation.

a

How Long Will the Repairs Take?

While DOW crews make every effort to restore water service as quickly and  as safely as possible, it is difficult to estimate when service will be restored due to unforeseen issues and necessary water system adjustments.

a

Why is My Water Cloudy?

After a service outage, water may appear cloudy due to tiny air bubbles that are released after being trapped in the water pipes, much like air bubbles seen in a bottle of soda when you first open it. This water is perfectly safe to drink. If you allow the water to sit for a few moments, the cloudiness will slowly dissipate.

a

Why is My Water Brown?

After a service outage, water may appear brown due to the disturbance of pipeline sediments in the water main, that may have occurred during the pipeline repair work. Running the faucet or outside hose bib for five minutes will flush the lines, and usually addresses the issue. If the issue persists, call DOW to report it.

a

Why is My Water Pressure Low?

This may be caused by a leak on your property or you may have a pressure reducing valve installed on your house that has failed. Another cause may be a leak on the County’s water line, or a fault with the County’s pressure reducing valve, these problems would cause your neighbors to experience pressure loss also. Please call operations at (808) 245-5444 with any questions.